Mora Bean
Bloomington
Summary
Eligibility Specialist with proven experience at the Division of Family Resources, specializing in data accuracy and effective client communication. Proficient in SNAP and Medicaid program navigation, leveraging strong organizational and problem-solving skills to improve client experiences and ensure precise eligibility assessments.
Overview
4
4
years of professional experience
Work History
Eligibility Specialist
Division of Family Resources
Bloomington
03.2025 - Current
- Collected data for all relevant assistance programs through in-person and phone interactions with clients.
- Ensured accuracy of information gathered to comply with state policies.
- Verified income, assets, and other financial or legal documents for eligibility assessments.
- Reviewed regulations and program requirements with clients to clarify processes.
- Utilized automated systems to determine eligibility for state assistance programs.
- Performed data entry into state database to maintain accurate records.
- Maintained precise and comprehensive records of all case processing and client interactions.
Eligibility Assistant
Division of Family Resources
Bloomington
05.2024 - 03.2025
- Welcomed all clients and determined their nature of business.
- Assisted clients in completing eligibility applications for public assistance programs.
- Reviewed documentation to verify client information and support eligibility determinations.
- Scheduled client appointments.
- Scanned documents into client case files.
- Answered incoming calls and made outgoing calls to clients.
- Maintained accurate records of client interactions and case notes in database systems.
- Maintained daily activity reports.
- Delivered outstanding customer service to all clients.
Operator
Cook Medical Group
Bloomington
05.2023 - 03.2024
- Worked within given specifications to assemble a variety of medical devices according to the company manual
- Collaborated with team members to maintain efficient workflow processes.
- Maintained accurate records of production activities and inventory levels.
- Adhered to safety protocols, ensuring a secure working environment.
- Consistently conducted visual inspections to identify product nonconformities.
- Ensured the cleanliness of the work area and equipment per safety regulations.
- Utilized tools, including a box cutter, tape gun, and scanner, regularly.
- Exercised attention to detail, computer skills, time management, and teamwork daily.
Ticket Sales Associate
Indiana University Auditorium
Bloomington
08.2021 - 09.2022
- Delivered exceptional customer service while handling phone inquiries and managing ticket counter operations.
- Handled cash and card transactions with precision.
- Responded to guest inquiries promptly and thoroughly.
- Educated customers about upcoming events and program offerings.
- Updated ticket system information accurately to maintain data integrity.
- Executed office duties, including organizing, stocking, and scheduling tasks as requested.
- Demonstrated strong attention to detail and organizational skills in all responsibilities.
Education
Some College - Visual Arts Education
IU Bloomington
Bloomington, INHigh School Diploma -
Bloomington High School North
Bloomington05-2020
Skills
- Organizational skills
- Customer service and support
- Phone etiquette
- Attention to detail
- Problem solving
- Data entry and record keeping
- Verbal and written communication
- Microsoft Office Suite proficiency
- Time management
- Typing skills
- Knowledge of SNAP and Medicaid programs
Timeline
Eligibility Specialist
Division of Family Resources
03.2025 - Current
Eligibility Assistant
Division of Family Resources
05.2024 - 03.2025
Operator
Cook Medical Group
05.2023 - 03.2024
Ticket Sales Associate
Indiana University Auditorium
08.2021 - 09.2022
Some College - Visual Arts Education
IU Bloomington
High School Diploma -
Bloomington High School North