Morgan Crutcher-Smith
Muncie
Summary
Dynamic data analyst with a proven track record at Marian University Indianapolis, leveraging statistical analysis and data visualization skills to drive informed decision-making. Adept at utilizing SQL and Python, I enhance operational efficiency while fostering collaboration across teams. Committed to delivering actionable insights that support strategic initiatives and improve stakeholder satisfaction.
Overview
13
13
years of professional experience
Work History
Helpdesk Analyst
Marian University Indianapolis
06.2012 - 08.2015
- Delivered Tier 1 IT support to non-technical users through effective desk side assistance.
- Utilized ticketing systems to track and manage support requests efficiently.
- Documented support tickets, resolving issues before closing entries.
- Maintained comprehensive records of help desk interactions for future reference.
- Collaborated with IT team to analyze trends in reported issues, enabling proactive solutions.
- Provided technical support to 200+ customers daily, addressing diverse needs.
- Diagnosed and resolved technical issues using various diagnostic tools.
- Ensured timely remote support via phone, email, or chat for geographically distributed users.
Graduate Assistant
Ball State University
08.2015 - 07.2016
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations within academic departments.
- Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies.
- Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments and exams.
- Developed and managed organized, orderly student databases and tracking systems.
- Administered coursework, graded assignments and provided constructive feedback.
- Conducted relevant research and gathered valuable resources for faculty members'' ongoing projects and publications.
- Collaborated with faculty members on research projects, contributing to the advancement of knowledge in their respective fields.
- Expanded professional network through active participation in university-wide events, conferences, seminars, or training sessions.
- Mentored students with personalized guidance on academic progress, career goals, and professional development opportunities.
LMS Administrator
ITT Technical Institute Parkway Center
06.2016 - 09.2016
- Enhanced user experience by optimizing the LMS platform and streamlining navigation.
- Managed content updates and ensured timely delivery of e-learning materials to users.
- Ensured seamless integration of third-party tools and applications within the LMS environment.
- Provided ongoing customer support, addressing inquiries related to course access, progress tracking, and certification requirements.
- Evaluated emerging technologies in learning management systems to stay current with industry best practices and enhance the overall user experience.
- Analyzed usage statistics to identify trends and make informed decisions regarding LMS improvements.
- Facilitated smoother communication among team members by setting up discussion forums within the LMS environment.
- Streamlined administrative processes through efficient management of user accounts, permissions, and roles within the LMS system.
Data Analyst
Marian University Indianapolis
09.2016 - 04.2017
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
EHR Analyst
Youth Opportunity Center
04.2017 - 08.2019
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
- Increased stakeholder satisfaction by analyzing feedback and implementing necessary changes.
Board of Directors Member
IN*SOURCE
05.2025 - Current
- Oversaw development of long-term strategic plans, aligning company goals with market trends and opportunities.
- Defined organizational problems to create and implement correction plans.
- Assisted with identifying and recruiting other board members, successfully recruiting several board members.
- Contributed valuable insights regarding industry trends during board discussions, enabling informed strategic decisionmaking.
- Attended public hearings to gain community input.
- Enhanced shareholder value by developing and implementing strategic initiatives.
- Collaborated with fellow board members to establish a robust succession planning process for key leadership positions within the organization.
- Managed and planned social activities to encourage program engagement.
- Guided organization through periods of change by providing strong leadership during transitions and restructures.
- Evaluated organizational performance metrics to identify areas for improvement and optimize operations.
- Advised executive management on critical decisions, contributing to the achievement of annual revenue targets.
Statistical Graduate Assistant
Ball State University
08.2025 - Current
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations within academic departments.
- Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies.
- Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments and exams.
- Developed and managed organized, orderly student databases and tracking systems.
- Administered coursework, graded assignments and provided constructive feedback.
- Conducted relevant research and gathered valuable resources for faculty members'' ongoing projects and publications.
- Collaborated with faculty members on research projects, contributing to the advancement of knowledge in their respective fields.
- Expanded professional network through active participation in university-wide events, conferences, seminars, or training sessions.
- Developed strong communication skills by presenting research findings at conferences, meetings, and academic gatherings.
- Assisted professors in the development of course materials for improved student engagement and understanding.
- Mentored students with personalized guidance on academic progress, career goals, and professional development opportunities.
- Simplified complex concepts for students, contributing to noticeable improvement in exam scores.
Education
Ph.D. - Educational Psychology
Ball State University
Muncie, INMaster of Science - Quantitative Psychology
Ball State University
Muncie, IN07.2025
Master of Science - Information And Communication Sciences
Ball State University
Muncie, IN07.2016
Bachelor of Arts - Psychology
Marian University
Indianapolis, IN05.2015
Bachelor of Science - Marketing & Graphic Design
Marian University
Indianapolis, IN05.2013
Skills
- Statistical analysis and research methods
- Multivariate and nonparametric statistics
- Regression and validation techniques
- Data analysis with SPSS and R
- SQL database management
- Python programming
- Tableau data visualization
- Structural equation modeling (SEM)
- ANOVA and hypothesis testing
- Microsoft Office Suite proficiency
- Google Workspace applications
- CareLogic software expertise
- Salsa Donor Pro knowledge
Timeline
Statistical Graduate Assistant
Ball State University
08.2025 - Current
Board of Directors Member
IN*SOURCE
05.2025 - Current
EHR Analyst
Youth Opportunity Center
04.2017 - 08.2019
Data Analyst
Marian University Indianapolis
09.2016 - 04.2017
LMS Administrator
ITT Technical Institute Parkway Center
06.2016 - 09.2016
Graduate Assistant
Ball State University
08.2015 - 07.2016
Helpdesk Analyst
Marian University Indianapolis
06.2012 - 08.2015
Ph.D. - Educational Psychology
Ball State University
Master of Science - Quantitative Psychology
Ball State University
Master of Science - Information And Communication Sciences
Ball State University
Bachelor of Arts - Psychology
Marian University
Bachelor of Science - Marketing & Graphic Design
Marian University
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