Morgan McDermott
Fishers
Summary
Dedicated professional eager to contribute to team success through hard work, problem solving and excellent communication skills. Skilled in working under pressure and adapting to new situations and challenges for best client outcomes.
Overview
9
9
years of professional experience
Work History
Licensing Specialist
State Of Indiana Department Of Child Services
09.2023 - Current
- Streamlined licensing processes by implementing efficient tracking systems and organizational strategies.
- Improved compliance rates by conducting thorough audits and providing detailed feedback on areas for improvement.
- Leveraged industry knowledge to advise clients on best practices for maintaining compliance with regulatory requirements.
- Conducted regular reviews of existing licenses to ensure continued alignment with evolving regulations and standards.
- Stayed up-to-date on state laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Behavior Support Specialist
Douglas MacArthur Kindergarten Academy
07.2021 - 08.2023
- Manage behavior support and intervention for 12 classrooms.
- Delegate support needs appropriately amongst team members.
- Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
- Developed intervention support plans for students to build behavioral skill capacity and preserve student access to instruction.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
Behavior Health Specialist
Cincinnati Children’s Hospital
05.2018 - 07.2021
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Utilize strong interpersonal communication skills to build rapport with clients and guide them through their treatment.
- Utilized therapeutic crisis intervention to de-escalate violent situations.
- Used Epic to document patient information, progress notes and treatment plans.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Guided clients in effective therapeutic exercises integrated from Dialectical Behavior Therapy (DBT).
Bartender/Waitress
Spookhill Bar And Grill & The Roxy Hotel
06.2015 - 05.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Arts - Psychology
Seton Hill University
Greensburg, PA2017
Bachelor of Arts - Criminal Justice
Seton Hill University
Greensburg, PA2017
Skills
- Critical Thinking
- Employee Training
- Customer Service Management
- Strong written and verbal communication
- Work Planning and Prioritization
- Team Leadership
- Quality Assurance
- Data Entry
- Policy and Procedure Enforcement
- Constructive Feedback
- Rapport Building
- Policy analysis
Timeline
Licensing Specialist
State Of Indiana Department Of Child Services
09.2023 - Current
Behavior Support Specialist
Douglas MacArthur Kindergarten Academy
07.2021 - 08.2023
Behavior Health Specialist
Cincinnati Children’s Hospital
05.2018 - 07.2021
Bartender/Waitress
Spookhill Bar And Grill & The Roxy Hotel
06.2015 - 05.2018
Bachelor of Arts - Psychology
Seton Hill University
Bachelor of Arts - Criminal Justice
Seton Hill University
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