Morgan Pointer
Hobart
Summary
Dynamic and results-driven professional with a proven track record at Five Guys, enhancing customer satisfaction through effective problem-solving and exceptional service. Skilled in inventory management and team collaboration, I excel in creating engaging customer experiences while maintaining operational efficiency. Honest and dependable, I prioritize tasks to ensure optimal service delivery.
Overview
8
8
years of professional experience
Work History
Associate
Five Guys
08.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier Team Lead
Panda Express
04.2017 - 03.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Operated POS cash register and equipment to collect payments.
- Restocked and organized merchandise in front lanes.
Education
Cert of Professional And Community Communications - Communications
Ivy Tech Community College of Indiana
Valparaiso, IN03-2026
Skills
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Team collaboration
- Creative problem solving
- Task prioritization
- Friendly and helpful
- Strong communication and interpersonal skills
- Honest and dependable
- Inventory and stocking
Timeline
Associate
Five Guys
08.2023 - Current
Cashier Team Lead
Panda Express
04.2017 - 03.2023
Cert of Professional And Community Communications - Communications
Ivy Tech Community College of Indiana
Similar Profiles
Syed Kawsain Al-HaqueSyed Kawsain Al-Haque
Crew Member at Five GuysCrew Member at Five Guys
Logan AckroydLogan Ackroyd
Crew Member at Five GuysCrew Member at Five Guys
Greyson SuttleGreyson Suttle
Manager at Five GuysManager at Five Guys
Natarsha ReadNatarsha Read
Front of House at The BranchFront of House at The Branch
Allan CameronAllan Cameron
Content Director - 7HOFM Hobart at Australian Radio NetworkContent Director - 7HOFM Hobart at Australian Radio Network