Morgan Rutledge
Pimento
Summary
Developed customer service skills in fast-paced hospitality environment, focusing on delivering exceptional guest experiences. Proficient in addressing and resolving guest concerns, ensuring welcoming atmosphere. Seeking to leverage interpersonal and problem-solving skills in new field to create positive outcomes.
Overview
2
2
years of professional experience
Work History
Guest Services Associate
Pilot Travel Center Flying J
06.2023 - 03.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
Teachers Assistant
Deming Early Learning
09.2023 - 04.2024
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
Education
Associate of Science - Education
Ivy Tech Community College of Indiana
Terre Haute, IN05-2025
Skills
- Time management
- Listening skills
- Hospitality services
- Issue resolution
- Guest engagement and assistance
- Cash management
Timeline
Teachers Assistant
Deming Early Learning
09.2023 - 04.2024
Guest Services Associate
Pilot Travel Center Flying J
06.2023 - 03.2025
Associate of Science - Education
Ivy Tech Community College of Indiana
Similar Profiles
Alan ValenzuelaAlan Valenzuela
Wendy's at Pilot Travel Center Flying JWendy's at Pilot Travel Center Flying J
David De LeonDavid De Leon
Deli Processor at Pilot Travel Center Flying JDeli Processor at Pilot Travel Center Flying J
April CrossApril Cross
Customer Service Cashier at Pilot Travel Center Flying JCustomer Service Cashier at Pilot Travel Center Flying J