Morgan Travelsted
Alexandria
Summary
Customer-focused professional with expertise in enhancing guest satisfaction in fast-paced settings. Skilled in anticipating needs and resolving concerns, while driving team collaboration and operational efficiency. Maintains composure under pressure to deliver exceptional service.
Overview
7
7
years of professional experience
Work History
Server
Convivio
Noblesville
11.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on menu and service standards, fostering a knowledgeable team.
- Maintained cleanliness and organization of dining areas and utensils.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Utilized customer feedback to refine service quality and enhance menu offerings.
Restaurant Manager
Ford's Garage
03.2025 - 09.2025
- Streamlined daily operations, enhancing overall efficiency and guest satisfaction.
- Managed daily operations to ensure efficiency, consistency, and quality in food and service delivery.
- Developed training programs for staff, enhancing service quality and team effectiveness.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste.
- Implemented cost-control measures to optimize profitability and maintain financial health.
- Led staff meetings to communicate operational goals and foster team collaboration.
- Reconciled cash and credit card transactions to maintain accurate records.
Server
Bru Burger
11.2024 - 03.2025
- Provided attentive service during high-volume periods without sacrificing attention to detail
- Developed strong rapport with regular customers through genuine hospitality efforts
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Ensured cleanliness and organization of dining area, supporting hygiene compliance.
- Maintained clean, orderly dining area to enhance guest enjoyment.
Patient Experience Coordinator
Athletico
08.2024 - 01.2025
- Interacted with patients upon arrival, providing support and fostering a welcoming environment
- Greeted patients at reception and guided them through the check-in procedure to ensure a smooth entry experience.
- provided excellent customer service to patients and medical staff
- Answered incoming calls, scheduled appointments, and filed medical records
- Played an active role in creating an environment where open dialogue between healthcare professionals and patients was encouraged
- Collaborated with marketing teams to develop patient testimonials that showcased organization's commitment to exceptional care
Truck Dispatcher
Shifting Gears Logistics
01.2024 - 07.2024
- Directed dispatching, routing, and tracking of fleet vehicles to optimize delivery processes.
- Coordinated with drivers and personnel to ensure timely delivery of goods and materials.
- Managed planning and organization of subordinate staff to maintain consistent work within organizational standards.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
Server
Bru Burger
08.2023 - 01.2024
- Served food and beverages promptly, prioritizing customer needs and enhancing dining experience.
- Managed multiple tables simultaneously, ensuring timely service and maintaining high quality.
- Collaborated with team members during busy shifts to streamline workflow and deliver exceptional guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Rehabilitation Aide
Athletico
01.2023 - 08.2023
- Assisted patients during ambulation, enhancing safety and reducing risk of injuries.
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Performed treatment procedures, contributing to improved patient functionality and recovery.
- Educated patients and families on exercises and proper body mechanics, empowering them to maintain health and prevent injuries.
- Answered telephones and performed clerical duties to maintain smooth operations.
Server
Buffalo Wild Wings
09.2021 - 12.2022
- Arranged and prepared tables to create memorable experiences for guests, encouraging repeat business.
- Cultivated relationships with regular customers to enhance guest satisfaction and loyalty.
- Developed friendships with regular guests, fostering a welcoming atmosphere for new patrons.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Cashier
Burlington
02.2021 - 07.2021
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Engaged with customers to identify and fulfill their needs effectively.
- Greeted customers and addressed their inquiries to ensure a positive store entry experience.
- Stocked, tagged, and displayed merchandise.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Host
Rockstar Pizza
04.2019 - 01.2021
- Handled reservations and to-go orders by phone, providing timely responses to customer inquiries and accurate wait time information.
- Allocated patrons to tables based on specific requirements and restaurant section rotation.
- Fostered positive guest relations by efficiently managing seating and providing prompt service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained cleanliness of seating area and restrooms, ensuring a welcoming environment for guests.
Education
High School Diploma -
Brownsburg High School
Brownsburg, IN06-2022
Skills
- Point of sale operation
- Point of sale management
- Sales expertise
- Customer service
- Guest communication
- Hospitality expertise
- Inventory management
Timeline
Server
Convivio
11.2025 - Current
Restaurant Manager
Ford's Garage
03.2025 - 09.2025
Server
Bru Burger
11.2024 - 03.2025
Patient Experience Coordinator
Athletico
08.2024 - 01.2025
Truck Dispatcher
Shifting Gears Logistics
01.2024 - 07.2024
Server
Bru Burger
08.2023 - 01.2024
Rehabilitation Aide
Athletico
01.2023 - 08.2023
Server
Buffalo Wild Wings
09.2021 - 12.2022
Cashier
Burlington
02.2021 - 07.2021
Host
Rockstar Pizza
04.2019 - 01.2021
High School Diploma -
Brownsburg High School