Moses D

Responded to customer emails efficiently, ensuring clear and helpful communication.

Resolved common issues such as account access, order tracking, and product inquiries quickly and effectively.

Organized and prioritized email responses to handle urgent customer needs promptly.

Coordinated with different departments to provide comprehensive solutions and enhance customer experience.

Maintained detailed records of customer interactions to improve service quality and follow-up.

Provided step-by-step assistance to customers for troubleshooting technical issues.

Regularly followed up with customers to ensure their issues were fully resolved and they were satisfied with the service.

Used feedback from customers to identify and address recurring issues, contributing to overall service improvement.