Moses Fernandes
Ambarnath (W)
Summary
Project Management Officer with proven expertise in planning and executing complex projects. Skilled in leading teams, managing schedules, and coordinating resources to ensure timely delivery. Strong communicator and negotiator, adept at engaging stakeholders and maintaining project standards. Specializes in strategic planning and problem-solving to drive project success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Management Officer
Skillmine Technology Consulting Pvt Ltd
Mumbai
04.2023 - Current
- Managed stakeholder expectations to enhance satisfaction and build strong relationships.
- Collaborated with management and cross-functional teams to ensure effective communication and project execution.
- Scheduled service reviews and shared performance reports with stakeholders.
- Resolved challenges productively, reporting findings to management for project quality improvement.
- Documented project activities, obstacles, costs, and outcomes systematically.
- Ensured quality delivery while managing customer expectations at all stages.
- Ensured compliance with organizational policies and procedures related to projects.
- Documented processes, procedures, and best practices associated with each project.
- Maintained accurate records of all changes made throughout the lifecycle of a given project.
- Implemented change control measures as needed throughout the duration of a project.
Project Co-Ordinator
Excis Compliance Pvt. Ltd
Mumbai
02.2023 - 04.2023
- Monitored and controlled service delivery, ensuring adherence to systems and procedures.
- Reported accurately and established service improvement activities as needed.
- Ordered equipment and coordinated engineers, managing deadlines and workflow efficiently.
- Managed contract end dates and renewals to ensure seamless transitions.
- Maintained purchase orders, ensuring validity and availability of funds at all times.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
Assistant Manager
Global Cloud Xchange
Mumbai
11.2021 - 01.2023
- Configured services for new customers and modified existing services efficiently.
- Delivered timely reports and dashboards to management on project statuses.
- Coordinated internal and external resources to uphold project scope and schedule.
- Managed end-to-end delivery functions, ensuring successful project completion.
- Resolved escalated vendor issues through prompt support and solutions.
- Aligned stakeholder expectations by coordinating regular meetings.
- Developed a project performance database to track progress and milestones.
- Ensured organization of all project aspects according to timelines and deliverables.
Team Lead
Excelcom Infotech Pvt. Ltd.
Mumbai
08.2020 - 11.2021
- Managed daily activities of team to ensure smooth operations.
- Conducted process training for new joiners to enhance onboarding experience.
- Provided consistent floor support to team members for immediate assistance.
- Empowered team members through skill development in product knowledge and communication.
- Facilitated weekly and monthly performance reviews to assess individual progress.
- Led training sessions and team briefings to maximize overall potential.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Ensured compliance with industry standards and regulations.
- Delegated tasks appropriately according to individual skill sets.
Sr. Sales & Service Executive
Raedial Infotech Pvt. Ltd.
Mumbai
10.2019 - 03.2020
- Executed outbound communications via email, calls, and messages to enhance outreach effectiveness.
- Participated in escalation calls while managing regular call volume.
- Delivered comprehensive guidance to newly recruited Sales Representatives for improved performance.
- Trained junior staff on effective sales techniques and operational procedures.
- Maintained accurate records of sales activities to ensure data integrity.
Business Development Executive
Credit Link Group
United Arab Emirates
01.2016 - 06.2019
- Ensured daily accuracy and compliance with SLA standards.
- Sold telecommunications products and services to individuals and businesses.
- Followed up on customer requests to confirm appropriate actions were taken.
- Maintained a database of prospective client contacts for future outreach.
- Engaged customers through effective verbal communication to assess needs and requirements.
Sr. Customer Service Associate
Spanco Respondez Pvt. Ltd.
Mumbai
10.2012 - 10.2015
- Achieved daily, weekly, and monthly targets outlined by the process.
- Executed outbound communications to drive customer engagement.
- Monitored and responded promptly to incoming calls and emails from customers.
- Conducted basic troubleshooting on products to identify optimal solutions.
CSR Trainee
R-Tec Pvt. Ltd.
Mumbai
03.2009 - 09.2012
- Addressed customer concerns to deliver effective resolutions.
- Assessed customer needs to enhance overall satisfaction.
- Cultivated strong relationships with customers to drive loyalty.
- Analyzed call trends to pinpoint improvement areas in service processes.
- Ensured compliance with laws and regulations governing service provision.
Education
Bachelor of Commerce -
Dr B. R. Ambedkar University
Agra03-2009
Higher Secondary Certificate -
Mumbai University
Ambernath05-2006
Secondary School Certificate -
Mumbai University
Ambernath04-2004
Skills
- Time management
- Conflict resolution
- Creative problem solving
- Project scheduling and management
- Customer service excellence
- Decision making strategies
- Change management processes
- Service delivery optimization
- Operations oversight
- Processes and procedures
- Technical support
- Relationship building
- Stakeholder engagement
- Incident and problem management
- Performance reporting
- Cross-functional collaboration
- Procedure development
- Vendor management
Certification
- ITIL ® v3 Foundation Certified
- Nutanix Certified Professional - Multicloud Infrastructure 6
Personal Information
- Date of Birth: 06/07/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Project Management Officer
Skillmine Technology Consulting Pvt Ltd
04.2023 - Current
Project Co-Ordinator
Excis Compliance Pvt. Ltd
02.2023 - 04.2023
Assistant Manager
Global Cloud Xchange
11.2021 - 01.2023
Team Lead
Excelcom Infotech Pvt. Ltd.
08.2020 - 11.2021
Sr. Sales & Service Executive
Raedial Infotech Pvt. Ltd.
10.2019 - 03.2020
Business Development Executive
Credit Link Group
01.2016 - 06.2019
Sr. Customer Service Associate
Spanco Respondez Pvt. Ltd.
10.2012 - 10.2015
CSR Trainee
R-Tec Pvt. Ltd.
03.2009 - 09.2012
Bachelor of Commerce -
Dr B. R. Ambedkar University
Higher Secondary Certificate -
Mumbai University
Secondary School Certificate -
Mumbai University