Shiba Lazarus
Summary
To innovate and excel in an organization, which allows for continued professional growth and where high competence and skills are equally rewarded for the benefit of the organization and the individual.
Overview
17
17
years of professional experience
Work History
Sr Customer Excellence Representative
BP (British Petroleum)
07.2024 - Current
- Oversaw customer account management to foster satisfaction and retention through proactive engagement.
- Managed order processing and fulfillment while coordinating with sales and logistics teams to optimize delivery.
- Process customer orders, ensuring accuracy in product selection, pricing, and delivery schedules.
- Coordinated with sales representatives across regions to align efforts and enhance customer service.
- Generating invoices, ensuring accurate and timely billing.
- Trained on tools like JDE, Ariba, Salesforce, Workday.
Payroll Analyst
ADP Pvt Ltd
08.2021 - 07.2024
- Processed day-to-day payroll, ensuring accurate and timely calculations for employees.
- Have assisted +1000 clients with Payroll error concerns.
- Maintained accurate records of Payroll documentation & transactions.
- Assisted with year-end reporting, including 401K, ROTH, paid time off, and sick pay.
- Handled their Time & Attendance with Timecard errors.
- Processed Short-term disability, long-term disability and Workers’ compensation claims for clients.
- Set up the benefits/insurance plan for clients, ensuring they are correctly enrolled.
- Focus on maximum Client satisfaction as we deliver the best service in the HCM system & making it effortless for Business clients.
- Collaboration with other internal departments to report any misses in the data imported.
- Mentored new hire batches to enhance their onboarding experience.
- Trained on tools like Tops, N8, Net secure, Salesforce, Run, SAP.
- Collaborated with implementation team to set up new accounts and correct discrepancies.
- Coached and mentored new hires to help clear their OJT.
Pre-sales Advisor
Purnartha Investment Advisory services
01.2018 - 01.2019
- Facilitated sales teams in realizing pipeline opportunities by creating targeted solution proposals.
- Collaborated with diverse contacts within customer organizations to identify optimal financial solutions.
- Understand available products and services and how they are combined to address customer requirements.
- Analyzed customer base and requirements to design tailored solutions.
- Ability to identify, influence and negotiate with key decision makers.
- Ability to build strong internal & external relationships with key stakeholders.
- Applied problem-solving skills to identify solutions.
- Co-ordinate customer responses to ensure timely deliverable Targets.
Customer Relations Associate- COTI (Customer operations team India)
3 GLOBAL SERVICES (UK) PVT. LTD.
08.2009 - 12.2010
- Facilitated client selection of new contracts and handset options to enhance customer satisfaction.
- Ensured 100% satisfaction one call one resolution.
- Resolving customer’s queries related to their mobile contracts (18/12mnths).
- Resolved network connectivity problems for mobile devices.
- Escalated unresolved issues to relevant department to ensure timely resolution.
- Monitored and upheld client quality standards in alignment with UK client expectations.
- Ensured team achieved their monthly Kra’s.
Education
HSC (12th) - Home Science
S.N.D.T University
Pune City01-2006
Bachelor in arts - English
01-2009
Diploma in Child Psychology -
S.N.D.T College
Pune City01-2006
Skills
- Customer engagement
- Customer account management
- Order processing
- Customer feedback analysis
- Payroll administration
- Problem-solving
- Quick learner
- Motivation
Personal Information
- Date of Birth: 11/22/86
- Gender: Female
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Timeline
Sr Customer Excellence Representative
BP (British Petroleum)
07.2024 - Current
Payroll Analyst
ADP Pvt Ltd
08.2021 - 07.2024
Pre-sales Advisor
Purnartha Investment Advisory services
01.2018 - 01.2019
Customer Relations Associate- COTI (Customer operations team India)
3 GLOBAL SERVICES (UK) PVT. LTD.
08.2009 - 12.2010
Bachelor in arts - English
HSC (12th) - Home Science
S.N.D.T University
Diploma in Child Psychology -
S.N.D.T College