Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Moses John Mccendro

Moses John Mccendro

Kumbakonam

Summary

Guest focused, service oriented, positive personality & reliable manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environment , Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Founder

MOSA
Chennai
03.2024 - 10.2024
  • Developed and implemented a comprehensive business plan to launch the company.
  • Created and managed the company's financial budgeting, forecasting, and reporting systems.
  • Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
  • Recruited, hired and trained staff members to ensure that operational goals were met.
  • Negotiated contracts with vendors and suppliers for optimal pricing structure.
  • Established policies and procedures for efficient workflow management.

Team Leader

Park Hyatt Chennai
10.2022 - 01.2024
  • Training the team
  • Handling the guest voice (Hysat)
  • Handling financial reports
  • Responsible for ambience inventory, stocks, reservations
  • Making scheduled and allocation for the outlet operations

Barman

Costa Cruises
Italy
11.2019 - 08.2022
  • Prepare drinks to the standards, recommend special and replenish drinks as needed
  • Deliver excellent customer relations, acknowledging, welcoming and greeting guests
  • Handled alcoholic, frozen drink and coffee orders
  • Delivering food and drinks to customers at tables
  • Preparing the bar for operational service, opening and closing of the bar
  • Handling of stocks and inventory of the bar

F&B Team Leader

Novotel Chamiers Road
09.2018 - 10.2019
  • Taking care of day to day operations of the coffee shop and lounge bar
  • Responsible for daily reservations
  • Briefing staff about the movements in hotels
  • Reporting to the food and beverage manager
  • Training employees
  • Coordinate with other departments regarding special events in hotel

F&B Assistant and Captain

The Leela Palace
05.2016 - 08.2018
  • Organized and handled the team of operations
  • Managed opening and closing of the cake shop
  • Scheduled and trained employees
  • Maintained the CGS inventory and attendance
  • Reported to the Restaurant Executive and Manager

Food and Beverage Associate (coffee shop)

The ITC Grand Chola
05.2015 - 05.2016
  • Checked the quality of food and beverage presentation and cleanliness of the restaurant on a daily basis
  • Managed daily events and pre-shift meetings of employees
  • Maintained the reservation book
  • Served food and beverages and ensured proper setting up of tables
  • Completed Industrial exposure training

Education

B.Sc - Catering and Hotel Administration

Madras Institute of Hotel Management
India
05-2015

Skills

  • Organizational Structuring
  • Strategic Planning
  • Revenue development
  • Staff Management
  • Financial Management
  • Marketing & Coordination
  • Operations Management
  • Strong communication skills
  • Ability of handling pressure
  • Efficient operations management
  • Performance Assessments
  • Local knowledge and information
  • Local knowledge and information

Certification

  • Mr.Champion of the batch award from "Culinary Academy Of India" in 2019
  • Employee of Guest Voice 2023 at Park Hyatt Chennai
  • WSET level In Wines

Languages

Tamil
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1

Timeline

Founder

MOSA
03.2024 - 10.2024

Team Leader

Park Hyatt Chennai
10.2022 - 01.2024

Barman

Costa Cruises
11.2019 - 08.2022

F&B Team Leader

Novotel Chamiers Road
09.2018 - 10.2019

F&B Assistant and Captain

The Leela Palace
05.2016 - 08.2018

Food and Beverage Associate (coffee shop)

The ITC Grand Chola
05.2015 - 05.2016

B.Sc - Catering and Hotel Administration

Madras Institute of Hotel Management

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Moses John Mccendro