Moses Nainar
IT Manager
Chennai,TN
Summary
Experienced IT networking professional with 27 years of hands-on experience, skilled at overcoming challenges. Demonstrates strong problem-solving skills and a proactive approach to new tasks. Recognized for adaptability, creativity, and a results-oriented mindset. Committed to driving meaningful contributions and advancing organizational objectives. Received the Meritorious Service Award during the Chennai flood at M/s Sims Hospital Chennai.
Overview
27
27
years of professional experience
1995
1995
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
IT Manager
VELS Medical College & Hospital
03.2022 - Current
- Facilitate and Installation provision of IT products and completes the User requests
- Hospital Information system (HIS) Integration, Modification and Training for User departments
- Maintained the IT infrastructure as per NMC Compliance & Standards for Hospital and Medical college as per their updates
- WLAN internet & Intranet Infrastructure Management
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on Hospital operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Desktop software and Hardware Trouble shoots & Configuration
- Supervise the Telecommunication and IT infrastructure
- Maintained and Coordinated with Management and User clinical departments for CME Training and Nodal Agencies Virtual meetings
- Maintained and completed the University Board Examinations for Main and Supplementary as Per NMC norms with Video recordings storage and uploads
- Maintained the E class rooms through LCS facility for Faculty and Student, lecture access facility through the Individual server
IT Manager
Medway Hospitals
10.2021 - 02.2022
- Facilitate and Installation provision of IT products and completes the User requests
- HMS software Integration, Modification and Training for User departments
- Planning and New Innovation for Inter Branch communication, call centre solution and Inbound catchy number identification
- Attend and completes the Day to day tickets for Software Hardware, Communication networking related issues
- Coordinating with the vendor for ISP providers and IT products suppliers
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.Supervise the Telecommunication and IT infrastructure
- Monitor and facilitate the Inbound and Outbound calls
- Supervise the Telecommunication and IT infrastructure
- Monitor and facilitate the Inbound and Outbound calls
Technical Incharge – Networking & Communication
SRM Institutes for Medical science (SIMS Hospital)
12.2013 - 09.2021
- Executed the Project design and Installation work for Data & Telecommunication networks, Television - DTH & FTA Channel Networks, Patient - Nurse call system, Security surveillance system and IBS Facility
- Project Execution and Management for Data and voice service providers and Internal Network roadmap
- Routine preventive maintenance experience for Telecommunication, Security Surveillance System, Access management system and Public addressing system
- Skilled at working independently and collaboratively in a team environment.
- Installation, service and Routine maintenance experience for IP - PBX, Telephones (Call center), Mobile phone instruments, Paging system, IBS and Voice, Data & Coaxial Cables
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Software and Hardware configuration for Communication server (Siemens Hipath 4000 /3800 etc.), voice logger, Operator consoles and Networking Troubleshoots
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Troubleshoots the LAN networks and Network switches
- Handled Government and private Telecommunication vendors like BSNL, Tata, Airtel, Vodafone, Indus Towers and Siemens Telecom for Purchase negotiation
Technical Support Engineer
Horizon Secure Private limited
05.2011 - 12.2013
- Installation and maintenance experience for Communication and Security surveillance products, Access control system
- Installation and preventive maintenance experience for Epabx, Phones, Fax Machine, Printers, LCD Projector, Audio Conference Phones, Attendance system, Voice logger, Door access system and CCTV
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Voice and Data network fault analysis
- Software and Hardware configuration management for PBX, CCTV, Access system and office automation products
- Handled the major communication products brands like Panasonic, Siemens, Sony, Beetel, Tata, Matrix, Polycom, Essl, NEC, Hikvision, HID, Tata and Samsung
Technical support Technician
Hitech carbon (Group of Aditya Birla)
06.2009 - 10.2009
- Installation, service and maintenance experience in Siemens Epabx, Phones, Fax Machine, FCT, KTS, PA System and security surveillance system
- Telephone and CCTV cable fault analysis & Software and Hardware configuration
- Handled the Telecommunication products brands like Panasonic, Siemens, Sony, Beetel, Tata, Matrix and Polycom
Service engineer
Faxtel system India private limited
01.2009 - 05.2009
- Installation and maintenance experience in Epabx, Phones, Fax Machine, LCD Projector, and Audio Conference Phones
- Telephone cable fault analysis, MDF Krone installation and related products designing experience
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Software and Hardware installation experience for Panasonic PBX and Fax machines
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Good customer support for service related issues
- Created relationships with key decision-makers and served as external technical spokesperson.
- Tested and checked performance of hardware and software programs.
Service engineer
Icon Office equipments
06.2006 - 12.2008
- Installation and maintenance experience in Telecommunication and associated network products
- Handled the Epabx, Phones, Fax Machine, LCD Projector, CCTV and Audio Conference Phones
- Analyzed and evaluated performance and optimized efficiency.
- Handled brands like Panasonic, Canon, Samsung, Sony, Beetel and Polycom
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Telephone cable fault analysis, MDF Krone installation and related designing experience
- Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
Service engineer
Tele Technic systems
09.2002 - 05.2006
- Installation and maintenance experience in Epabx, Phones, cables and Fax machines
- Handled brands like Accord, BPL, Siemens, Panasonic, C-Dot
- Site in charge in Madras High court for Epabx, Fax related maintenance (Includes Cable, phones and PBX hardware, software)
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
- Provided customer feedback to team to facilitate project road map and relationship planning.
Customer Support
Tuticorin Wire Traders
09.1998 - 05.2002
- Troubleshoots the electronics and electric products like Siemens Switchgears, BPL Telephones, Accord Epabx, and BPL Lantern
- Good customer support experience in electrical and electronics products service
- Voice and data cable fault analysis
- Diagnosed errors or technical problems to service equipment and offer customer support
- Collaborated with team members to provide seamless customer support, ensuring prompt assistance and accurate information.
Education
SSLC -
St. Mary’s Hr. Sec. School
DECE - Diploma in Eletronics and communication Engg
Sankar Institute of Polytechnic
Skills
Windows 10
undefinedCertification
Cisco certified Network Associate (CCNA), 11/01/10
Executive Profile
System Manager, 27+ years of Technical support experience in Installation, configuration and Preventive maintenance for LAN & Telecommunication network services and Softwares . 11+ years experience of Planning and Troubleshoots experience in Healthcare Industry for Telecommunication network and Computer networks., Good Operational Knowledge and experience in Healthcare Industry protocols and Inter department Process flow coordination., Good customer support experience in Telecommunication Network services and associated hardware & software., CISCO Certified Network Associate, Trained in Avaya for Avaya Ip office 500 Communication server, Recipient of Meritorious Service Award from M/s Sims Hospital, Chennai
Personal Information
- Father's Name: Nainar.v
- Date of Birth: 08/19/79
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
IT Manager
VELS Medical College & Hospital
03.2022 - Current
IT Manager
Medway Hospitals
10.2021 - 02.2022
Technical Incharge – Networking & Communication
SRM Institutes for Medical science (SIMS Hospital)
12.2013 - 09.2021
Technical Support Engineer
Horizon Secure Private limited
05.2011 - 12.2013
Technical support Technician
Hitech carbon (Group of Aditya Birla)
06.2009 - 10.2009
Service engineer
Faxtel system India private limited
01.2009 - 05.2009
Service engineer
Icon Office equipments
06.2006 - 12.2008
Service engineer
Tele Technic systems
09.2002 - 05.2006
Customer Support
Tuticorin Wire Traders
09.1998 - 05.2002
DECE - Diploma in Eletronics and communication Engg
Sankar Institute of Polytechnic
SSLC -
St. Mary’s Hr. Sec. School
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