Moses Richard
Agra
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer and Technical Support
Teleperformance
Gurgaon
11.2023 - Current
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Evaluated software or hardware to recommend improvements or upgrades.
- Resolved complex technical problems through root cause analysis techniques.
- Assisted customers with product installation, troubleshooting, and usage questions.
Education
CCC -
National Institute Of Electronic And Information Technology (DOEACC)
01.2016
Intermediate -
C.B.S.E Board
01.2015
BCC -
National Institute Of Electronic And Information Technology (DOEACC)
01.2015
High School -
C.B.S.E Board
01.2013
B.Com -
D.B.R.A.U
AgraSkills
- Excellent communication skills and technique
- Sincerity and hard work
- Excellent in English-speaking skills
- MS Office
- Java language
- Software support
- Operating systems expertise
- Empathy and patience
- Software installation
Languages
- Hindi
- English
- Tamil
Academicdevelopment
- High School, C.B.S.E, 2013
- Intermediate, C.B.S.E, 2015
- B.Com, D.B.R.A.U
- BCC, National Institute Of Electronic And Information Technology (DOEACC), 2015
- CCC, National Institute Of Electronic And Information Technology (DOEACC), 2016
- O Level, National Institute Of Electronic And Information Technology (DOEACC), Pursuing
Personal Information
- Father's Name: Mr.Richard John
- Date of Birth: 11/14/95
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Affiliations
- Soccer player
- Cooking
- Singing and listening music
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Marketing Campaign for to Brands like Samsung, Best Price, Easyday
Disclaimer
I here declare that the information given above is true to the best of knowledge and belief.
Timeline
Customer and Technical Support
Teleperformance
11.2023 - Current
CCC -
National Institute Of Electronic And Information Technology (DOEACC)
Intermediate -
C.B.S.E Board
BCC -
National Institute Of Electronic And Information Technology (DOEACC)
High School -
C.B.S.E Board
B.Com -
D.B.R.A.U
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