Moses Yabes P
Chennai
Summary
Accomplished professional with over 20 years of extensive experience in Infrastructure Support, Project Management, and Service Delivery, specializing in GNDM Delivery and Team Leadership. Proven expertise in managing SLAs and KPIs, with a strong background in drafting commercials for new Statements of Work (SOWs) and enhancing Service Desk operations. Demonstrated ability to implement process improvements that reduce call volume and outages while adhering to ITIL best practices, contributing to organizational efficiency and continuous improvement. Exceptional analytical, verbal, and written communication skills, complemented by proficiency in project planning and management tools such as Excel, Word, and PowerPoint.
Overview
21
21
years of professional experience
1
1
Certification
Work History
PMO Lead
Tata Consultancy Services
08.2024 - 07.2025
- Managing & drafting SOW's for TCS BaNCS Product Resource estimations for new SOW's / CR contract
- Overseeing the system parameters and helping the account team for resource allocation closures
- Resource onboarding for new requirements and setting up new teams SOW Standardization across India accounts
- Project Location: India Chennai
PMO Lead
Refinitiv / London Stock Exchange Group (LSEG)
12.2023 - 07.2024
- Managing contract & commercial for a portfolio worth 27 Mn per quarter
- Managing dedicated 4-member team to compete TCS billing, contract loading & work order creation
- Managing complete Revenue & cost file governance for FY24
- Preparing commercials review for BRM/CP & BG head review Vetting the commercials for new proposal to align as per TCS Financial system
- Preparing Monthly / Quarterly / Yearly review reports
- Preparing risk tracker to drive BRM to achieve targets.
- GM Analysis to reduce the Manpower & Non-Manpower cost Managing TCS collections
- Project Location: India Chennai
Contract & Commercial Lead
Refinitiv
10.2020 - 11.2020
- Managing TCS & Sub-Contracting contracts (TCL) & commercials
- Forecasting TCS Projection & cost Point of contact for TCL commercials related queries
- Point of contact for TCS commercials with customer Coordinating with BRM / CP's / Delivery team for new proposals Preparing financial reports for TCS & customer
- Project Location: UK London & India Chennai
Project Manager
Ageas
02.2020 - 09.2020
- Managing dedicated 8-member team for Project delivery Coordinating with Business Units for all Applications & Infrastructure Host as part of the Server remediation. Responsible for Securing Business & Infrastructure approvals for all servers as part of Server Upgrade change.
- Coordination during the change window for all File Servers, Domain Controller, Backup Exec & DNS Servers.
- Responsible for all server Power off & Decommission change Managing the contracts and drafting the approach for the upgrade along with technical architects
- Responsible for BAU handover post server upgrade & completing the validation process
- Responsible for managing all the server excel data (Windows Servers, Database Servers, Application Servers, Backup Exec Servers) and track the status for customer reporting
- Responsible for weekly/monthly presentation to customer and review the Project Velocity.
- Project Location: UK Southampton
Engagement Manager
Barclays
01.2019 - 02.2020
- Managing TCS Barclays Contracts Customer Connect for existing Projects and new Proposals Coordination with COE/Pre Sales team for RFI/RFP/New Projects Solution.
- Managing onsite team operations Preparing and Presenting GTIS Revenue reports for BRM/Client Partners
- Tracking the Project Status and capturing the actions to drive delivery team for closure Coordination with BA Agencies to on-board niche skills from Local UK Market
- Project Location: UK – Radbroke Hall – Knutsford
Project Manager
Barclays
09.2017 - 12.2018
- Managing the 12 member team for Project Delivery
- Project Forecast & Budgeting
- Coordination with PMO & PSL Vendors for MSP’s contracts
- Coordination with 4 different Business Units for funding & Project Delivery
- Coordinated with all the platform managers for delivery the GTIS payments accounts remediation
- Preparing the GTIS weekly and Quarterly reports for Senior managements
- Analysing the One Million Access Points from Tableau Link which flows from Logical Access Warehouse (LAW)
- Raising Oracle changes and analysing the account status from DB Inventory
- Assigning the Accounts to DBA’s & Admins for removing the direct access to the Payments Hosts
- Active Directory Groups Optimization for Unix Platform
- Project Location: UK – Radbroke Hall – Knutsford
Problem Manager
Barclays
07.2017 - 08.2017
- Analyzing the ticket dump of Hosting Services Towers – Windows , DBA , Storage , Unix & Middleware
- Identify the Opportunity for Automation , Shift Left , Process Improvement & Eliminations
- Project Location: UK – Radbroke Hall - Knutsford
Operations Manager
Northern Trust
02.2016 - 06.2017
- Supervised project schedules and resource plans, Managed budgets and project priorities, tracked project progress, reported project status to executives, helped technical team to overcome the issues and provided guidance for successful completion of project within budget and time.
- Closely interacted with senior management and executives to align IT with changing business goals and vision.
- Lead and manage multiple medium and large size team
- Working with Global RMG to source profiles for NT requirements
- Successfully Transitioned Chennai Helpdesk support to Hyderabad location. Handled merger projects. Requirement gathering, providing solution/delivery for EUC & SD
- Experience in working on End to End Manage Service deal
- Part of BFS customer visits to showcase NT case study
- Project: Cross Technology Towers
- Hardware: Hitachi Blade, Dell Power Edge, HP DL series, SUN Blade, IBM X series.
- Database: Oracle , MS SQL
- Special Software: ITSM Ticketing Tool , Nutanix Prism , HP Ops Bridge , EMC SMARTS
- Project Location: India - Chennai
Portfolio & Project Manager
Northern Trust
01.2014 - 01.2016
- Posting FAQs on office 2007
- Created Knowledge Base documents Troubleshooting Technical issues on Office 2010(Excel, Word and PowerPoint).
- Involved in managing Office 2007 to Office 2010 migration projects impacting hundreds of users with implementation teams spread across the globe.
- Regular meeting with Northern Trust stakeholder to understand the current performance against expectations and come up action items to meet the customer expectation.
- Constantly look for more business opportunity and Area of Improvement
- Prepare road map to resolve the identified Area of Improvement
- Prepare TCS capability presentation to customer against the business opportunity.
- Provide status update to TCS management on the current projects.
- Drive the Project Update & Status Reporting Process
- Leading a team of 55 associates with 4 team leaders at Chennai & Hyderabad location.
- Designed Remedy Alert system to SharePoint when Northern Trust sunset Remedy and migration to Service now.
- Automation Assessment for Ignio proposal for NT Environment
- Project: EUC & ITSM
- Hardware: Dell , Ricoh , HP & IBM Hardware’s
- Database: Oracle
- Special Software: Sun IDM , Pandora , Solar Winds , Avaya CMS Supervisor , Service Now
- Project Location: India - Chennai
Service desk Analyst & Team Leader
Northern Trust
12.2009 - 12.2013
- Designing the Service Level Agreement for Helpdesk team
- Assistance in employee evaluation
- In depth problem management for Helpdesk Volume reduction and sharing the recommendation
- Handling customer complaints
- Providing the employees with the appropriate training to handle calls with Good Customer service skills and by adhering the process
- Regular meeting with Northern Trust stakeholder to understand the current performance against expectations and come up action items to meet the customer expectation. Monitoring and coaching the analyst.
- Preparing SLA , Weekly & On demand customer reports
- RSA Secure ID service requests and Configuration related troubleshooting.
- Point Sec& Media Description troubleshooting
- LAN login issue and profile related issue
- SSL VPN 1.5 level Troubleshooting
- Virtual machines Related Troubleshooting.
- Xen Desktop trouble shooting
- Hardware and Software troubleshooting.
- Lotus Notes troubleshooting
- MS Office 1.5 Level Support
- Project: Northern Trust Service desk
- Hardware: Dell , Ricoh , HP & IBM Hardware’s
- Special Software: RSA , VMWARE Console , Citrix , Hitachi , IDM
- Project Location: India - Chennai
Technical Support
Sutherland Global Services Pvt Ltd
11.2004 - 11.2009
- Hands on work experience on all Microsoft Windows Operating Systems (Windows 95, 98, 98 SE, Me, 2000, XP and Vista). Specialized in Windows XP, assembling high end computer, formatting
- Norton Products: Norton Internet Security, Norton Antivirus, Norton System Works, Norton360 Installation and uninstallation, error bases troubleshooting
- Worked as an Acting Team lead: Managing Queue status, break management, staffing and scheduling, handling client escalations, assisting team agents on technical issues with regard to virus and other threat controls.
- Handled the process training for 3 batches as Process trainer.
- Part of hiring team for Symantec process and hired 90 candidates for my project.
- Project: Symantec Virus Removal Support
- Special Software: Ezcrm
- Project Location: India - Chennai
Education
Diploma in Engineering - Electricals and Communication
Panimalar Polytechnic
Chennai04.2003
Bachelor degree - Business Administration
Madras University
Chennai12.2008
Skills
- COMPUTER SYSTEM: Windows 2000, Windows 2003, Windows XP, Windows 7, Linux, Solaris & Windows VMWARE
- PROGRAMMING LANGUAGES: C, C
- SPECIAL SOFTWARE: HP Ops Bridge, EMC SMARTS, Pandora, Solar Winds, Avaya CMS Supervisor, Service Now, IDM, RSA Citrix Console, Nutanix Prism, MonIT, CCM AnalyseIT, Ignio, DBInventory
Certification
- Microsoft Certified in Windows 2000 Professional
- ITIL Certified
Training
- May 2005 - July 2005: Windows 2000 Professional Training, Accel IT Academy - Chennai, Self
- Oct 2007 - Nov 2007: CCNA, CMS - Chennai, Self
- Nov 2008 - Dec 2008: Team Leader Training, Chennai, Sutherland Global Services
- Sept 2010 - Nov 2010: ITIL, Chennai, TCS L&D
- Nov 2012 - Dec 2012: Process Improvement Techniques, Chennai, TCS L&D
- Jan 2014 - Jan 2014: Project Management Professional (PMP), IIPM - Chennai, Self
Timeline
PMO Lead
Tata Consultancy Services
08.2024 - 07.2025
PMO Lead
Refinitiv / London Stock Exchange Group (LSEG)
12.2023 - 07.2024
Contract & Commercial Lead
Refinitiv
10.2020 - 11.2020
Project Manager
Ageas
02.2020 - 09.2020
Engagement Manager
Barclays
01.2019 - 02.2020
Project Manager
Barclays
09.2017 - 12.2018
Problem Manager
Barclays
07.2017 - 08.2017
Operations Manager
Northern Trust
02.2016 - 06.2017
Portfolio & Project Manager
Northern Trust
01.2014 - 01.2016
Service desk Analyst & Team Leader
Northern Trust
12.2009 - 12.2013
Technical Support
Sutherland Global Services Pvt Ltd
11.2004 - 11.2009
Diploma in Engineering - Electricals and Communication
Panimalar Polytechnic
Bachelor degree - Business Administration
Madras University
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