Mosharraf Hussain Khan
New Delhi
Summary
Aim to be associated with a progressive organization that gives me scope to apply my knowledge and skills with the available resources and opportunities and further to perform best to the expectations of the organization. Consequently, to reach at higher positions faster than other counterparts
Overview
11
11
years of professional experience
Work History
Service coordinator
Samsung Electronics
New Delhi, India
09.2015 - 02.2021
- Managed MSL in MSC to ensure compliance with operational standards
- Monitored TAT and SLAs to maintain service quality and reliability
- Ensuring smooth trade relations by meeting DSE in the area
- Minimise defective stock
- Performed field audits to assess compliance with company standards and regulations.
- Handled trade partner escalations to resolve issues promptly
Service Supervisor
FSC Samsung Delhi
New Delhi, India
09.2011 - 07.2014
- Trained staff across service network to meet job requirements
- Conducted field audits to ensure compliance with regulations
Team Leader
FSC Samsung Delhi
New Delhi, India
09.2009 - 07.2011
- Ensured customer satisfaction by coordinating with 7 engineers for hhp products.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
Education
Bachelor of Arts -
Ramgarh
Jharkhand, India01-1993
Skills
- Customer relationship management
- Partner escalation
- Field auditing
- Excel
Timeline
Service coordinator
Samsung Electronics
09.2015 - 02.2021
Service Supervisor
FSC Samsung Delhi
09.2011 - 07.2014
Team Leader
FSC Samsung Delhi
09.2009 - 07.2011
Bachelor of Arts -
Ramgarh