Led investigations into quality-related issues, determining defects' root causes, and implementing preventive measures to eradicate identified problems.
Worked with cross-functional teams in refining and improving product features, to generate ideas for new functionality.
Compiled and processed defect data to diagnose production issues and assess trends in failed products.
Developed and implemented a comprehensive QA training programme for the team, leading to improved testing quality and consistency.
Collaborated with the development team to implement a shift-left testing approach, resulting in earlier defect detection and improved product quality.
Instrumental in establishing a robust quality assurance process, which significantly reduced the number of critical defects in production releases.
ISTQB, Foundation Level