MOHSIN SAYYED
Pune
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Etraveli PVT LTD
Pune
10.2023 - Current
- Assisted customers with booking flights and resolving travel and refund inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer complaints and provided timely solutions to enhance satisfaction.
- Collaborated with team members to streamline support processes and improve efficiency.
Retention Specialist
Techmahindra Business Pvt Ltd
Pune
09.2020 - Current
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
Collections Specialist
Exela Technologies
Pune
06.2018 - 08.2018
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
Education
Bachelor of Commerce - Marketing
Karanataka School Open Education
Pune, IndiaHigher secondary Certificate -
Pune, IndiaSecondary School Certificate -
Anglo Boys High School
Pune, IndiaSkills
- Decision-Making
- Fast learner
- Customer Retention
- Complaint Resolution
- Good Communication Skills
- Customer Service
- Customer Satisfaction
Languages
- English
- Marathi
- Hindi, Advanced
- English, Advanced
- Marathi, Advanced
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Advanced
C1
Timeline
Customer Service Representative
Etraveli PVT LTD
10.2023 - Current
Retention Specialist
Techmahindra Business Pvt Ltd
09.2020 - Current
Collections Specialist
Exela Technologies
06.2018 - 08.2018
Bachelor of Commerce - Marketing
Karanataka School Open Education
Higher secondary Certificate -
Secondary School Certificate -
Anglo Boys High School