Diligent Administrative Assistant skilled in managing external, internal and client-related correspondence. Experienced with office equipment and spreadsheet tracking. Organized collaborator commended for strictly following office policies and procedures to support operational success.
Overview
19
19
years of professional experience
Work History
Sr.Executive Asst & Administrative Co-ordinator
Sir H.N Reliance Foundation Hospital & Medical Research Center
Mumbai
10.2015 - Current
Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
Relayed messages, retrieved reports and maintain documents for co-workers to assist with office workflow.
Coordinated executive's daily calendar and planned appointments and events.
Compiled meeting agendas and supportive materials ahead of meetings. Take minutes and send out agenda of departmental meetings, and carry out actions for these minutes
Compared information and coordinated with other executive assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
Developed and maintained filing systems, databases, records management systems, and other office resources.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Coordinated meeting and work schedules for staff teams and executives.
Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Managed multiple projects simultaneously while ensuring deadlines were met without compromising quality standards.
Assist in pre- preparation of planned conferences, seminars or symposium for the department. Managing co-ordination with multidisciplinary teams for requirements of the proposed event as and when required. Prepare conference reports
Maintain academic activities of the department
Helping in on-boarding facilities of new members.
Executive Administrative Assistant
The Bombay Dyeing & Mfg.Co.Ltd
Mumbai
02.2014 - 09.2015
Maintain monthly entitlements charts & forward it to Finance & HR department as per set guidelines. Drafting and typing all business related letters
Generating Daily MIS & Outstanding sale report from SAP system. Preparing PPT presentations as and when required
Organizing/Maintaining/handling and filing all internal and external correspondence. Co-ordination of activities with other departments
Handling Customer Complaints & grievances, co-ordination with plant for feedback & issuing Debit or Credit note whichever applicable to party.
Prepared invoices and drafted memos for executives.
Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
Assisted in preparing marketing materials such as brochures and flyers for distribution at trade shows and other events.
Coordinated meeting and work schedules for staff teams and executives.
Executive Assistant to the Director
Kesari Tours Pvt Ltd.
MUMBAI
10.2010 - 02.2014
Arranging meetings/conferences when applicable
To co-ordinate & ensure that the Director’s internal, external & personal meetings are followed as per schedule and everyone gets the required time
To manage reception & proper guidance to guest / suppliers, minimising their waiting time and upkeep of the area
Drafting of minutes of the meetings and follow ups on the action item so that it should get completed or implemented before the allotted target date in the meeting
To keep the Director informed of activities in departments / organisation and incidents related to employees
To forward and ensure processing of tour enquiries those are forwarded by VIP guests/ director references
Director’s travel docket- for personal holiday, FAM, recee tour etc
Maintenance of Director entitlement charts & forward it to Finance & HR department as per set guidelines
To maintain yearly planner for Director
Drafting and typing all business related letters
Preparing PPT as and when required
Organizing/Maintaining/handling and filing all internal and external correspondence
Co-ordination of activities with other departments
Additional responsibility handled: Arranging, conducting & co-ordinating interviews for the Director
Co-ordinating with HR department for preparing offer letters & other joining formalities, also conducting exit interviews & completing all resignation & parting formalities
Conducting & arranging orientation program for new joiners
Time to time department evaluations for training needs and arranging training schedules accordingly
Attendance & Time Management
Conducting employee engagement activities
Handling Marketing & Operation for Brand – Marigold (Tours to Spiritual places)
To research on marketing strategies for the brand and report to the Director
Making, planning & accountability of promotional materials like advts, brochures, leaflets, articles hoardings etc...
HR Executive Co-ordinator
K10 Consultancy Services.
MUMBAI
10.2006 - 03.2008
Recruitments and On boarding
Collaborated with other departments to ensure that operational objectives were met in a timely manner.
Conducted exit interviews with departing employees to identify areas where improvements can be made.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Customer Care Associate
Shopper’s Stop Ltd.
Pune
11.2004 - 12.2005
Sales
Kept customer and system account information accurate and current to support timely resolutions for concerns.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Resolved customer issues in a timely manner.
Education
PG Diploma - Human Resources Management
Welingkars Institute of Management
Mumbai
01.2012
Bachelor of Business Administration - Business Administration And Management
IITM
Pune
01.2007
Master of Arts - Public Administration
IGNOU
Mumbai
Skills
People management, customer interfacing and networking
Good communication and excellent interpersonal abilities
Able to function in a fast paced environment
Open to learning & a quick learner
Strategic planning and organizing Hardworking & able to work independently to meet deadlines
Office Equipment Proficiency
Co-operative, understanding, cheerful and positive attitude
Well versed with usage of MS office & Internet
Power point presentations
Personal Information
Work Authorization - Job Type: Permanent
Work Authorization - Employment Status: Full time
Languages
English
Hindi
Marathi
Timeline
Sr.Executive Asst & Administrative Co-ordinator
Sir H.N Reliance Foundation Hospital & Medical Research Center
10.2015 - Current
Executive Administrative Assistant
The Bombay Dyeing & Mfg.Co.Ltd
02.2014 - 09.2015
Executive Assistant to the Director
Kesari Tours Pvt Ltd.
10.2010 - 02.2014
HR Executive Co-ordinator
K10 Consultancy Services.
10.2006 - 03.2008
Customer Care Associate
Shopper’s Stop Ltd.
11.2004 - 12.2005
PG Diploma - Human Resources Management
Welingkars Institute of Management
Bachelor of Business Administration - Business Administration And Management
IITM
Master of Arts - Public Administration
IGNOU
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