Moulisankar Sundaram
Ulverston
Summary
Analytical and results-oriented professional with an MSc in Global Business Management and IIBA Business Analysis Foundation (ECBA) certification. Demonstrated experience across business analysis and business development — including process analysis, requirements elicitation, market research, client engagement and proposal development. Skilled at turning data and stakeholder insights into actionable initiatives that improve operational efficiency, support revenue growth and ensure alignment between technical teams and business objectives. Seeking roles in Business Analysis or Business Development where analytical rigour and commercial awareness can drive measurable outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Greggs
01.2025 - Current
- Process Analysis & Improvement: Analysed end-to-end store operations to identify bottlenecks and introduced workflow changes that improved service consistency and efficiency.
- KPI Reporting & Insights: Monitored KPIs (sales, customer engagement, cost efficiency) and produced regular reports to inform business decisions.
- Stakeholder Coordination: Worked with cross-functional teams to align operational delivery with commercial objectives and customer expectations.
Sales & Operations Analyst
BP Filling Station
08.2023 - 12.2024
- Data Analysis & Reporting: Collected and interpreted operational and sales data to create reports and dashboards for management, supporting performance tracking and compliance.
- Requirements Elicitation: Liaised with managers to capture business needs and translate them into operational changes and process documentation.
- Customer & Risk Analysis: Identified customer behaviour patterns and supported risk assessments to maintain regulatory compliance and improve service delivery.
Business Development Executive (Intern)
E Apps Global Ltd.
01.2023 - 07.2023
- Market & Business Analysis: Conducted market research to identify potential sectors and clients, helping prioritise target accounts and opportunity areas.
- Lead & Proposal Support: Assisted in generating leads and preparing client proposals and presentations that aligned proposed solutions with client requirements.
- Relationship Support: Supported client engagement through requirements analysis, follow-up communications and maintaining CRM records to track opportunities.
- Commercial Awareness: Contributed commercial inputs for proposals and assisted senior staff during client discussions and negotiations.
Operations Manager
BP Filling Station
11.2021 - 12.2022
- Budget & Cost Analysis: Managed budgets and analysed expenditure to identify cost saving opportunities.
- Operational Reporting: Produced and presented operational reports and insights to support strategic decisions.
- Process Design: Designed and implemented a staff allocation model to improve productivity and resource utilisation.
Customer Experience & Operations Analyst
Shell Filling Station
10.2020 - 06.2021
- Trend Analysis: Monitored customer satisfaction trends and proposed improvements to enhance service quality.
- Performance Metrics: Supported collection and reporting of store-level performance metrics to assess operational effectiveness.
- Business-Operation Alignment: Ensured daily operations aligned with overall business objectives.
Education
MSc - Global Business Management
University of Roehampton
London, UK01.2023
Bachelor of Civil Engineering -
Anna University
Tamil Nadu, India01.2020
Skills
- Business Analysis: Requirements Gathering & Elicitation, User Stories, Use Cases, Business Process Modelling (BPM), SWOT Analysis, Gap Analysis
- Business Development: Market Research, Lead Generation Support, Proposal Preparation, Client Needs Analysis, Sales Pipeline Support, CRM updates
- Methodologies: Agile, Waterfall, Scrum
- Data & Reporting: Data Interpretation, KPI Monitoring, Trend Analysis, Performance Reporting, Advanced MS Excel
- Stakeholder Management: Client Engagement, Cross-functional Collaboration, Presentation of Findings
- Project & Operations: Process Improvement, Workflow Streamlining, Risk Assessment, Budget Management
- Tools: Microsoft Office Suite (Advanced Excel), JIRA (Familiar), Confluence (Familiar)
Certification
Business Analysis Foundation — International Institute of Business Analysis (IIBA)
Languages
English — Fluent
Tamil — Native
Additional Information
- Graduate Visa valid until October 2025
- Open to Tier-2 sponsorship
Timeline
Manager
Greggs
01.2025 - Current
Sales & Operations Analyst
BP Filling Station
08.2023 - 12.2024
Business Development Executive (Intern)
E Apps Global Ltd.
01.2023 - 07.2023
Operations Manager
BP Filling Station
11.2021 - 12.2022
Customer Experience & Operations Analyst
Shell Filling Station
10.2020 - 06.2021
MSc - Global Business Management
University of Roehampton
Bachelor of Civil Engineering -
Anna University