Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Moumita Banerjee

Kolkata

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

5
5
years of professional experience

Work History

Customer Care Executive

Space And Beauty Interiors
02.2018 - 04.2020
  • Address customer concerns and issues promptly and effectively, striving to find solutions that meet or exceed customer expectations.
  • Increased customer base by 8% providing superior customer service.
  • Schedule and coordinate appointments, meetings.
  • Gathered, organized and input information into digital database.
  • Created and managed project plans, timelines and budgets.
  • Handled complaints and questions, and re-directed calls to other team members.

Receptionist

CMC Behala
02.2015 - 07.2017
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Assist with general administrative tasks, including data entry, filing, and photocopying.
  • Maintained confidentiality of information regarding clients and company.

Education

B.C.A -

PAILAN COLLEGE OF MANAGEMENT AND TECHNOLOGY
01.2014

HIGHER SECONDARY EXAMINATION -

KENDRIYA VIDYALAYA (CBSE)
01.2011

SECONDARY EXAMINATION -

KENDRIYA VIDYALAYA (CBSE)
01.2009

Skills

  • Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal teams
  • Empathy: The ability to understand and empathize with customers' needs and concerns
  • Adaptability: The capacity to adapt to changing customer expectations and industry trends
  • Team Collaboration: Ability to work collaboratively with cross-functional teams
  • Customer Focus: A strong commitment to putting the customer at the center of business decisions
  • Proficient in Microsoft Office Suite (Word, Excel)

Languages

HINDI
ENGLISH
BENGALI

Timeline

Customer Care Executive

Space And Beauty Interiors
02.2018 - 04.2020

Receptionist

CMC Behala
02.2015 - 07.2017

B.C.A -

PAILAN COLLEGE OF MANAGEMENT AND TECHNOLOGY

HIGHER SECONDARY EXAMINATION -

KENDRIYA VIDYALAYA (CBSE)

SECONDARY EXAMINATION -

KENDRIYA VIDYALAYA (CBSE)

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Moumita Banerjee