Moumita Bera
Summary
Hard/smart-worker, creative and proactive. Ambitious, eager to keep growing and evolving in my profession. Constantly developing new skills and abilities. Successful Continuous Improvement analyst with expertise in developing process improvement solutions resulting in better efficiency, safety and quality. Focused on reducing waste by implementing changes in processing based on lean methodology. Driven to monitor performance improvements by metrics and tracking systems. Focused on developing value stream mapping to analyze production and improve workflow processes. Expert in identifying risks and developing solutions that reduce chances of potential issues.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Business Process Improvement Analyst
Airbnb
04.2017 - Current
- Carried out day-day-day duties accurately and efficiently.
- Initiated team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Coordinated workshops for stakeholders to better understand company mission.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Managed development and implementation of lean and continuous improvement initiatives.
- Changed existing processes and implemented new processes to improve efficiency.
Customer Support Executive
FIS
06.2016 - 12.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Concentrix
10.2014 - 05.2016
- Resolved issues through active listening and open-ended questioning.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Master of Arts - Political Science
IGNOU
New Delhi02.2019
Bachelor of Arts -
Delhi University
New Delhi05.2015
Skills
- Teambuilding
- Self-Motivated
- Active Listening
- Decision-Making
- Problem-Solving
- Kaizen Techniques
- Attention to Detail
- Time Management
- Agile Methodology
- Cultural Awareness
- Multitasking Abilities
- Written Communication
- Six Sigma Methodologies
- Planning and Coordination
- Interpersonal Communication
- Process Improvement Solutions
- Cross-Functional Collaboration
- Analytical and Critical Thinking
- Continuous Improvement Strategies
- Organization and Time Management
Interests
Travel - Travel helps me to practice different approaches of communication with people, expand my view on cultural values, differences & similarities, boosts my confidence, create new memories.
Dance - Dancing helps me to lift my mood, bring positive energy, improve physical flexibility.
Painting - Painting improves my concentration skills, promotes expression and creativity.
Photography - It helps me to see things from different perspective, helps me to transform my feelings through pictures.
Reading books (adopting) - Reading helps to enhance vocabulary, helps to get better understanding of situations to my experiences.
Certification
- 2022-2023 Project Management, IIT Delhi
- 2021-2022 LSS Green Belt, Benchmark
Languages
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Business Process Improvement Analyst
Airbnb
04.2017 - Current
Customer Support Executive
FIS
06.2016 - 12.2016
Customer Service Representative
Concentrix
10.2014 - 05.2016
Master of Arts - Political Science
IGNOU
Bachelor of Arts -
Delhi University