Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Unit Manager
Niva Bupa Health Insurance Company Ltd.
Kolkata
2022.12 - Current
Resolved complex customer service issues in a timely manner.
Organized and scheduled staff meetings to discuss policies and procedures.
Actively participated in recruitment efforts by interviewing potential candidates.
Developed innovative solutions for challenging tasks or projects assigned by upper management.
Managed team of 15 advisor and ensured their productivity.
Adhered to company-wide policies regarding confidentiality of information.
Provided training sessions for newly hired personnel on relevant skills required for their roles.
Established performance standards and operational procedures in line with organizational goals.
Provisional Distribution Manager
PNB Met Life Indian Insurance Co. Ltd.
Kolkata
2022.05 - 2022.12
Ensured compliance with applicable laws, regulations, policies and procedures related to distribution activities.
Coordinated with HO within the organization regarding product availability issues or delays in Issueing times.
Managed the daily activities of distribution staff, providing guidance and support when needed.
Initiated process improvements aimed at increasing productivity while reducing waste.