Moumita Das

• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Developed strong working relationships with staff, fostering a positive work environment.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Increased sales through effective merchandising strategies and targeted promotions.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Optimized resource allocation to maximize overall team output while minimizing costs.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Managing Performance and Productivity of a Team of 15 - 20 Customer Service Executives.

o Motivating the team to achieve high standards and KPI targets.

o Monitoring & reporting on standards & performance targets.

o Arranging & chairing weekly team meetings, focusing on targets & achievements.

o Identified and reinforced positive behaviors through formal and informal reward and recognition.

o Addressing and resolving team member’s administrative and financial queries.

o Mentoring and training up junior and new staff.

o Adhere to corporate and client policies, procedures and guidelines.

o Interpret and communicate corporate and business expectations to all team members

o Handled customer service related General queries.

o Handled and resolving Customer service related complaints for UAE based leading Telecom

service provider.