Moumita Dutta

Successful business professional accomplished in administering, validating and improving business processes. Skilled in auditing existing systems to identify weaknesses and implement corrective actions. Data-driven project manager and problem solver. To be a part of management that utilizes my communication and analytical skills to influence organizational growth and bottom-line profitability thereby proving myself to be an asset to the organization. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

HGS

• Taken full responsibility of QMC sores (external audit scores) in WB Prepaid Process and pulling the scores to more than 90% (PAN India best)
• Pulling up QMC scores for BH prepaid Gold segment to more than 85% from 40% in a single month time
• Have worked on the hygiene parameters for BH prepaid process
• Have prepared a training Module on the new Lead Audit sheet introduced by Client, which was shared PAN India to get the QAs trained on the same

Tech M

• Taken initiatives to project the process Quality KPI reports for TCD
• Started publishing the Quality Updates based on the No mining done for the day to bring down the Associate errors for the process
• Sharing improvement ideas likes - "informing customers to get a hybrid adapter to use dual SIM and Memory Chip at the same time", this helped in improving the PRR for the process
• Bringing down the CMPs related to Escalation Denied for the process to 0

Conneqt Business Solutions

• Taken fully responsibility to reduce invalid Service request and successfully close the project with good achievement
• Learning & development training given to the team members and till date total 6 members got promoted to next level
• Working on the project to reduce repeat from the month of Aug'21 and now in the Oct'21, it has been reduced to 21% to 16%
• 3 times client appreciation received on team performance
• Handling Voice and Non voice both and giving good performance

Hexaware Technology LTD

• Set the complete Quality process and framework done
• Handling two accounts for three different location ( Nagpur, Chennai and Philippines)
• Since joining from 1st Quarter onwards got 5 rating out of 5
• Taken full responsibility of QMS score (external audit scores) in Conformity Process ( Manila) and pulling the scores from 67.25% to 97.00% (PAN India best)
• Best Quality Analyst for the process for more than 6 times in HGS & 3 times in Tech M
• Rewarded with Star of the Month award 3 times in Conneqt Business Solution
• Rewarded with Rising star award in Hexaware Technology LTD

• Leading and motivating a team of 26 QAs & 5 QTLs
• Handling a process of 1000 manpower
• Driving Quality of delivery as per client directives, CSAT (CTA)
• Driving Sales for the process - Suggesting ways to increase on sales
• Analyzing data and maintaining daily report
• Gage R&R & calibration
• Handling client reviews- MBR,QBR
• Conducting Huddles on Product & Quality updates
• Check & Control the Hygiene parameters (Compliance) for the process (e.g. - Fraud Sale)
• Suggestions & Recommendations on the Process changes for better customer experience

• Quality professional excellence program Q100 Certified (HGS)
• Successfully completed Six sigma training & working on Project

• Hexaware Technology LTD, Assistant Manager Quality, Current
• Q Connect, Assistant Manager Quality, Apr'19 to Jan'22
• Tech Mahindra, Assistant Manager Quality, Jan'22 till Aug'22
• Hinduja Global Solutions, CSR, June'10 till March'12
• Hinduja Global Solutions, SR.CSR, March'12 till March'13
• Hinduja Global Solutions, Quality Analyst, March'13 till July'17
• Tech Mahindra, Quality Analyst, July'17 till Apr'19
• Tech Mahindra, Quality Analyst, Jan'22 till Aug'22

• Father's Name: Mr. Biswajit Dutta
• Date of Birth: 10/04/89

• English
• Bengali
• Hindi

• Six Sigma Green Belt Trained

• Music
• Movie
• Travel