Moumita Khan Roy
Kolkata
Summary
Results-driven Sr. Project Coordinator at Uniserved Tech Solutions specializing in project management and vendor selection. Demonstrated success in executing telecommunications projects across India, consistently achieving on-time delivery and operational enhancements. Expertise in technical problem-solving and customer support, fostering a culture of continuous improvement and excellence in service delivery.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Project Coordinator
Uniserved Tech Solutions Pvt. Ltd
Navi Mumbai
09.2021 - Current
- Facilitated communication between technical staff, business users, and executive management throughout the entire lifecycle of each project.
- My responsibilities were to coordinate and supervise engineers working in PAN India locations for different projects.
- Selecting a vendor for working on relevant projects and successful completion.
- Produced thorough reports detailing information.
- Worked on different projects, such as the JIO CCTV project, firewall installation project, TVS barcode printer installation, NTT AP installation, Airtel router installation, Infobahn project, Skylark router installation, and SDWAN installation project for JIO-IOCL, as well as the JIO-HFCL-Oberoi network deployment at MP and router installation projects for different banks, such as Axis, Federal, Canara, and Indian Bank.
- Developed project plans and tracked progress against key milestones, ensuring timely completion of tasks.
- Supported meetings and project updates by collecting, arranging and distributing supporting materials.
- Built strong relationships with internal departments as well as external vendors and partners in order to facilitate successful collaboration on projects.
- Ensured that all project deliverables were completed on time and within budget.
- Conferred with project personnel to identify and resolve problems.
- Maintained detailed records of project activities, including costs, timelines, resources allocated.
- Optimized communication between stakeholders to improve team effectiveness.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Coached team members on problem solving techniques designed to increase efficiency during the course of a given project.
- Prepared detailed reports for senior management outlining the progress of various projects.
- Provided guidance and support to team members in order to achieve project goals.
Project-coordinator at Tata Steel project under IBM support
Wizertech Informatics Pvt. Ltd
Kolkata
05.2019 - 10.2020
- My responsibilities were, to coordinate with engineers working in PAN India location under Tata steel project
- Taking up calls from Service Now and Call distribution and call updates on daily basis
- Preparing reports and updating to my Manager
- Working as 1st level help desk at Tata steel project
Spares & Logistics Executive of Service dept.
Wizertech Informatics Pvt. Ltd
Salt Lake
02.2014 - 02.2015
- I was involved in Purchasing of AMC spears of Laptops and Desktops from different vendors (local and distant)
- And sending Quotation of spares to our job work customers
- I am also involved in selling of the Laptop spares to different customers
- I was responsible to maintain all AMC Orders and contracts
- I maintained all spares stock report in MS-EXCEL
In House PC Engineer/ Customer Support Engineer
Hue Service PVT.LTD
Kolkata
01.2006 - 01.2014
- Initially started as In House PC Engineer
- My job is to repair all kind of Desktop PCs and Laptops (HP, Compaq, Lenovo, IBM TP, Toshiba etc, DATA RECOVERY and Providing TELEPHONIC help to our customers to solve technical problems of their Pcs or Laptops
- Assembling and Software loading of New Computer, Hardware level repairing of laptops are the part of my job
- Later the responsibility of IN HOUSE IN CHARGE is given to me
In house service Engineer
Disc technology Pvt. Ltd.
Kolkata
06.2005 - 12.2005
- As a Service Engineer, I was involved in repairing and servicing of All kind of Tape Drives and Data Recovery of Crashed HDD's
Education
DIPIETE - ELECTRONICS & TELECOMMUNICATION ENGINEERING
IETE
12.2004
H.S -
MNG School
Barrackpore, India12.2000
Madhyamik -
MNG School
Barrackpore, India12.1998
Skills
- Proficient use of ServiceNow
- Hardware troubleshooting
- Teamwork and collaboration
- SLA compliance
- Technical problem-solving
- Excellent communication
- Reporting and documentation
- IT project management
- Vendor management
- Customer support
- On-time service delivery
- Project management
- Team management
- Problem-solving
- Cost management
- MS Office
- Recovery software
- CRM
- Service desk support
- Customer service
- Vendor selection
- Documentation management
- Project scheduling
- Performance monitoring
- Continuous improvement
- Organizational skills
- Reliability
- Decision-making
- Technical understanding
Education
DIPIETE (Diploma in Electronics & Telecommunication Engineering), IETE recommended by Ministry of Science and Technology (HRD), 12/01/04, SNA (System and Network Administrator), IBM, Kolkata, ITIL V4 Foundation Level, Madhyamik, 68.1%, W.B.B.S.E Board, 1998, MNG School, Barrackpore, Kolkata, H.S, 57.8%, W.B.C.H.S.E Board, 2000, MNG School, Barrackpore, Kolkata
ITIL V4 Certified
Date Of Marriage
05/31/13
Languages
- Bengali
- Hindi
- English
Hobbies and Interests
- Learning about the latest computing technologies
- Reading
- Listening to music
- Traveling
- Dance
Technical Experience
14 years, Disc Technology Pvt. Ltd., 17, U.N Barmhachari Road, Kolkata, W.B, 17, 06/01/05, 12/31/05, In house service Engineer, Involved in repairing and servicing of all kinds of Tape Drives and Data Recovery of Crashed HDD's., Hue Service PVT.LTD, 38A Broad Street, Kolkata, W.B, 19, 01/01/06, 12/31/14, In House PC Engineer/ Customer Support Engineer, Repairing all kinds of Desktop PCs and Laptops, Data Recovery, providing telephonic help to customers, assembling and software loading of new computers, hardware level repairing of laptops., Wizertech Informatics Pvt. Ltd, Sector - v, Salt Lake, Kolkata, W.B, 02/01/14, 02/28/15, Spares & Logistics Executive of Service dept., Involved in purchasing of AMC spares of Laptops and Desktops, sending quotations, selling laptop spares, maintaining AMC orders and contracts, maintaining spares stock report in MS-EXCEL., Wizertech Informatics Pvt. Ltd, Tata Steel building, 43 J.L Nehru road, Kolkata, W.B, 700071, 05/01/19, 10/31/20, Project-coordinator at Tata Steel project under IBM support, Coordinated with engineers working in PAN India location, taking calls from Service Now, preparing reports, working as 1st level help desk., Uniserved Tech Solutions Pvt. Ltd, Office No. 802, Rupa Solitaire, Building No A-1, Sector 1, MIDC MBP, Navi Mumbai, Maharashtra, 400710, 09/01/21, Present, Sr. Project Coordinator, Coordinated with engineers for different projects, selecting vendors, preparing reports, worked on various projects including JIO CCTV project, Firewall installation, etc.
Personal Information
- Father's Name: Mr. Dulal Chandra Roy
- Husband's Name: Mr. Afroj Khan
- Date of Birth: 04/17/82
- Nationality: Indian
- Marital Status: Married
Affiliations
- Dance
- Social Work
Certification
- ITIL V4
- IBM SNA
Timeline
Sr. Project Coordinator
Uniserved Tech Solutions Pvt. Ltd
09.2021 - Current
Project-coordinator at Tata Steel project under IBM support
Wizertech Informatics Pvt. Ltd
05.2019 - 10.2020
Spares & Logistics Executive of Service dept.
Wizertech Informatics Pvt. Ltd
02.2014 - 02.2015
In House PC Engineer/ Customer Support Engineer
Hue Service PVT.LTD
01.2006 - 01.2014
In house service Engineer
Disc technology Pvt. Ltd.
06.2005 - 12.2005
DIPIETE - ELECTRONICS & TELECOMMUNICATION ENGINEERING
IETE
H.S -
MNG School
Madhyamik -
MNG School
Similar Profiles
ARUN SREEKANTHARUN SREEKANTH
RMA Team Lead at Uniserved Tech SolutionsRMA Team Lead at Uniserved Tech Solutions
N GopalanN Gopalan
Senior Manager-Client Relations at Sri Sai Power and Equipment's Pvt Ltd & Sri Sai Tech And Hr Solutions Pvt LtdSenior Manager-Client Relations at Sri Sai Power and Equipment's Pvt Ltd & Sri Sai Tech And Hr Solutions Pvt Ltd
Rasika DalviRasika Dalvi
Corporate Partnerships and Rentals, Supply at Komorebi Tech Solutions Pvt Ltd- CityfloCorporate Partnerships and Rentals, Supply at Komorebi Tech Solutions Pvt Ltd- Cityflo
Ankita Kumari RajakAnkita Kumari Rajak
Associate Engineer, Fibre and Network Delivery at BT ESERV INDIA PVT LTDAssociate Engineer, Fibre and Network Delivery at BT ESERV INDIA PVT LTD
Swati Parvatham GhoshSwati Parvatham Ghosh
Marketing Lead – SEO, Content & Social Media at No Nirvana DigitalMarketing Lead – SEO, Content & Social Media at No Nirvana Digital