Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Extracurricular Activities
Timeline
Generic
Moumita Mukherjee

Moumita Mukherjee

Siliguri

Summary

Aspiring professional seeking opportunities within innovative organizations to leverage expertise and commitment towards organizational growth and development while advancing career trajectory.

Overview

9
9
years of professional experience

Work History

Private Tutor

NA
Siliguri
04.2018 - Current
  • Fostered supportive learning environments for students from nursery through grade five.
  • Enhanced comprehension through targeted teaching methods across all subjects.
  • Provided personalized guidance to cultivate effective study habits and academic success.
  • Supported homework and exam preparation for CBSE & ICSE curriculum, grades nursery to five.

Customer Service Associate

Firstsource Solutions Limited
10.2008 - 02.2010
  • Resolved customer queries and complaints via phone and email, ensuring swift resolution.
  • Guided customers through understanding company products and services with detailed instructions.
  • Maintained accurate records of customer interactions, transactions, and feedback in systems.
  • Coordinated with departments to address escalated issues and enhance service delivery.
  • Achieved performance targets for response time, call handling, and customer satisfaction scores.
  • Provided follow-up support to meet customer needs and foster positive relationships.
  • Developed strong skills in communication, problem-solving, and conflict resolution.

Education

B.Ed. -

Kabiguru Rabindranath College of Education
01.2014

M.A. - English

North Bengal University
01.2007

B.A. - English

Siliguri College
01.2005

W.B.C.H.S.E. - Class XII

Siliguri Girls’ High School
01.2002

W.B.B.S.E. - Class X

Siliguri Girls’ High School
01.2000

Skills

  • Microsoft Office expertise
  • Data management and typing
  • Digital communication tools

Hobbies and Interests

  • Reading books
  • Traveling
  • Listening to music

Extracurricular Activities

Active participation in cultural events (skits, music, etc.) during college. Won several prizes for performances and activities.

Timeline

Private Tutor

NA
04.2018 - Current

Customer Service Associate

Firstsource Solutions Limited
10.2008 - 02.2010

B.Ed. -

Kabiguru Rabindranath College of Education

M.A. - English

North Bengal University

B.A. - English

Siliguri College

W.B.C.H.S.E. - Class XII

Siliguri Girls’ High School

W.B.B.S.E. - Class X

Siliguri Girls’ High School

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Moumita Mukherjee