Moumita Raha
Kolkata
Summary
Experienced Quality Analysis specialised in Customer Service, endeavoured to add success and help the organisation to grow with the current affairs and industrial benchmark with its adaptability and true potential. Skilled in handling various types of Customer issues and providing a top notch resolution and building a long term relationship with the customer.
Overview
18
18
years of professional experience
Work History
Quality Analyst
Tata Consultancy Service Private Limited
08.2022 - Current
- Working as a Quality Analysts in EDF Energy project which is one of the most renounced project in TCS.
Communication Trainer
Adamas University
04.2021 - 05.2022
- Implemented lesson plan as a Communication trainer and groomed the freshers with Soft Skill to accelerate their career graph.
Lead Flight Attendant
Indigo Airlines
05.2013 - 06.2020
Technical Support
IBM Daksh Gurgaon
04.2007 - 10.2008
Education
Certification - undefined
Avalon Aviation Academy
Bachelor in English Honours - English Honours
Calcutta University
Kolkata05.2007
Skills
- Leadership and Teamwork
- Interpersonal Skills
- Conflict Resolution
- Critical thinking and problem solving
- Microsoft PowerPoint
- Problem Solving
- Creativity
- Leadership Skills
- Time Management
- Teamwork
- Ability to Multitask
- Effective Time Management
- Fast Learner
- Adaptability
- Microsoft Office
- Ability to Work in a Team
- Ability to Work Under Pressure
- Communication Skills
- Customer Service
- Quality assurance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Organizational skills
- Active listening
LANGUAGES
English
Bengali
Hindi
Timeline
Quality Analyst
Tata Consultancy Service Private Limited
08.2022 - Current
Communication Trainer
Adamas University
04.2021 - 05.2022
Lead Flight Attendant
Indigo Airlines
05.2013 - 06.2020
Technical Support
IBM Daksh Gurgaon
04.2007 - 10.2008
Certification - undefined
Avalon Aviation Academy
Bachelor in English Honours - English Honours
Calcutta University
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