Moumita Sarkar

• Prepare and send Reports for SKUs that are under e-commerce workflow, Live on-site, FT Infill-Delivery, iExtra(SDF) on-sale/off-sale.
• Clearing SKUs from the e-commerce workflow, along with proper categorizations(Sales Hierarchy/Taxonomy), Feature Types, MOQs, and BPR Flags, which denote whether SKUs can be on-site/in-store only or both.
• Validation of all live SKUs, correctly categorized and visible under PLP on the Website.
• Handling Kids and Home/furniture Departments.
• Working precisely for BA, Hypercare, and iExtra(SDF) SKUs going live on the mentioned date and checking sales category on it.
• Addition and deletion of the Clearance category for the huge number of SKUs.
• Working closely with the client and vendors and gathering information to be updated on the website.
• Investigate the reason why the SKUs are Off-sale/On-sale onsite as per the client’s requirement.
• Make sure to prioritize the urgent emails. Allocate emails to team members according to their departments.
• To maintain the record of daily tasks and emails updating on Work front Syn Ops.
• Received appreciation every month for achieving the task in a given TAT.
• Developed strong relationships with clients to ensure long-term growth and loyalty for the company.
• Strengthened internal communications through regular team meetings, updates, reports which improved coordination among all ranges.
• Identified areas of risk for categorization part through regular audits leading to not receiving escalations.
• Received appreciation every month for achieving the task in a given TAT from onshore team

• Managed the content process from content initiation, and content validation to client delivery.
• Responsible for uploads, resizing & renaming of images on the Digital Asset Management.
• Managed bulk uploads(Digital Assets) through AWS(Amazon Web Service).
• Managing content on websites including product information, content edits, etc.
• Archived & Unarchived images from the website.
• Updated Metadata of assets on Digital Asset Management.
• Strong understanding of PIM, DAM, and other digital asset management services.
• Quality check of content on NielsenIQBrandbank.
• Ensured day-to-day operations of an e-commerce platform, including content collation and management on retailer websites.
• Managed client queries, with a strong focus on speed & accuracy.
• Kept the backups for all the main trackers and maintained the records daily.
• Syndicated images from Informatica(PIM) to 1WorldSync(1WS) & Salsify for different countries from MEU(Middle East Europe) region.
• Created and updating SOPs whenever required.
• Received three Bravos from clients within 9 months
• Reviewed internal systems and organized training plans to address areas in need of improvement.

•Proofreading, aligning, and updating product content as suggested by the requestor post arranging the copy as per set standard

•Screening product data for accuracy based on department business guidelines

•Use logic to analyze data, identify potential inaccuracies, and take the necessary steps to verify product information

•Coordinating with the offshore team in case of unexpected copy issues, legal infractions, and upgrades of SKUs

•Managing a minimum of 50-70 requests a month impacting 2,000-2,500 live site SKU edits

•Managed heavy workload with emphasis on Accuracy and Timeliness (TAT)

•Maintaining records of all the activities that have been performed by all the team members and further rectifying the errors.

• Resolving customer queries such as tracing packages, damaged items, wrong items delivered, missing items, and other queries related to packages for multiple e-commerce clients eBay, Walmart and
• Amazon customer support via email and customer service tools.
• Majorly worked for water pool products validating the description with the provided details.
• calculating and maintaining the average sale of the products on a weekly/monthly basis.
• Managed customer orders that had replacement/refund with quick TAT
• Managed negative feedback/reviews provided by customers on Amazon basis guidelines
• Tracking average daily sales of items across different categories would help in decision-making on strategy
• Provided mentoring on process to new joiners until they are ready to handle live queries.
• Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
• Led training sessions for new employees on e-commerce platform usage and best practices in customer service.

• Guided trainers in developing skills and strategies for dealing with problems with small kids.
• Maintained accurate documentation manually of trainers interactions, assessments, and progress notes for effective case management.
• Improved Trainers satisfaction through consistent communication, empathy, and understanding of their unique challenges for the ECCED course.
• Counseled for (ECCED, Phonics, Spoken English, Handwriting and Grammar) courses.
• Take follow up and converted enquired trainers in admission.
• Scheduled lectures, exams, creative class, practicals, teaching lesson plan, creativity and checking journals
• Coordinated with head office for certificates, books, monthly expenses
• Celebrated Festivals theme with explaining stories, performing skits.