Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Mother's Name
Languages
Timeline
Generic
Moumita Shil

Moumita Shil

Kolkata

Summary

Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency. Proven track record of training and leading customer service teams resulting in improved performance and increased productivity.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

Tata Capital Financial Services Pvt Ltd
Kolkata
02.2023 - Current
  • Explained benefits and advantages of different product and service offerings to customers.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.

Sphere Chem Resources

Education

B.Com(Hons) -

W.B.S.U
01.2020

Higher Secondary -

W.B.C.H.S.E
01.2017

Madhyamik -

W.B.B.S.E
01.2015

Skills

  • Certificate in Financial Accounting Systems from Youth Computer Center
  • Basic Computer Knowledge
  • Customer relationship management
  • Sales support
  • Problem solving
  • Attention to detail
  • Time management
  • Team collaboration
  • Multitasking capacity

Languages

  • Bengali
  • English
  • Hindi

Personal Information

  • Date of Birth: 10/29/99
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Hindu

Mother's Name

Gita Shil

Languages

Bengali
First Language
English
Advanced
C1
Hindi
Advanced
C1

Timeline

Customer Service Executive

Tata Capital Financial Services Pvt Ltd
02.2023 - Current

Sphere Chem Resources

B.Com(Hons) -

W.B.S.U

Higher Secondary -

W.B.C.H.S.E

Madhyamik -

W.B.B.S.E
Moumita Shil