Mounadeep Saha
Agartala
Summary
I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager
Progressive Automobiles
Agartala
10.2019 - Current
- Billing Invoice, Showing system support, pc repairing
- Identified opportunities for cross-selling products or services.
- Developed and implemented customer loyalty programs to increase customer satisfaction.
- Organized promotional events to attract new customers.
- Developed strategies to improve customer service processes.
- Provided technical support for customers when needed.
- Generated reports on customer feedback and identified areas of improvement.
- Resolved customer complaints in a timely manner.
Receptionist
Resonance Eduventures
03.2016 - 09.2019
- - Managed reception area and provided exceptional customer service to an average of 50 visitors daily. - Coordinated and scheduled appointments, meetings, and conference rooms for staff and management. - Implemented an efficient system for managing incoming and outgoing correspondence, resulting in a 20% increase in operational productivity.
System Administrator
Ayushman Infotech
01.2014 - 02.2016
- Implemented system upgrades, resulting in a 25% increase in network efficiency and a 15% reduction in system downtime.
- Developed and implemented a system backup and recovery plan, reducing data recovery time by 30% in case of system failure.
- Streamlined IT processes, resulting in a 20% reduction in operational costs while maintaining high levels of system performance and security.
Education
B.A - ARTS
Tripura University
Agartala01.2019
Higher Secondary - Arts
Bardowali HS School
Agartala01.2013
Madhyamik Examination - Madhyamik
Bardowali HS School
Agartala01.2011
Skills
- Data Entry
- Management
- MS Office
- Accounting
- Excel
- Account Management
- Customer Relations
- Training and mentoring
- Staff Management
- Customer Service
Websites
Certification
Hardware and Network
Personal Information
Father Name : Mantosh Chandra Saha
Address : AD Nagar Road No 9 Surjya Para Agartala Tripura West PIn- 799003
Date of Birth: 10/27/94
Languages
- Bengali
- English
- Hindia
Hobbies and Interests
Playing Games, Traveling, Explore New Technology Things
Languages
Bengali
First Language
Bengali
Proficient (C2)
C2
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Customer Relationship Manager
Progressive Automobiles
10.2019 - Current
Receptionist
Resonance Eduventures
03.2016 - 09.2019
System Administrator
Ayushman Infotech
01.2014 - 02.2016
B.A - ARTS
Tripura University
Higher Secondary - Arts
Bardowali HS School
Madhyamik Examination - Madhyamik
Bardowali HS School