Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Languages
Hobbies and Interests
Languages
Timeline
Generic
Mounadeep Saha

Mounadeep Saha

Agartala

Summary

I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Relationship Manager

Progressive Automobiles
Agartala
10.2019 - Current
  • Billing Invoice, Showing system support, pc repairing
  • Identified opportunities for cross-selling products or services.
  • Developed and implemented customer loyalty programs to increase customer satisfaction.
  • Organized promotional events to attract new customers.
  • Developed strategies to improve customer service processes.
  • Provided technical support for customers when needed.
  • Generated reports on customer feedback and identified areas of improvement.
  • Resolved customer complaints in a timely manner.

Receptionist

Resonance Eduventures
03.2016 - 09.2019
  • - Managed reception area and provided exceptional customer service to an average of 50 visitors daily. - Coordinated and scheduled appointments, meetings, and conference rooms for staff and management. - Implemented an efficient system for managing incoming and outgoing correspondence, resulting in a 20% increase in operational productivity.

System Administrator

Ayushman Infotech
01.2014 - 02.2016
  • Implemented system upgrades, resulting in a 25% increase in network efficiency and a 15% reduction in system downtime.
  • Developed and implemented a system backup and recovery plan, reducing data recovery time by 30% in case of system failure.
  • Streamlined IT processes, resulting in a 20% reduction in operational costs while maintaining high levels of system performance and security.

Education

B.A - ARTS

Tripura University
Agartala
01.2019

Higher Secondary - Arts

Bardowali HS School
Agartala
01.2013

Madhyamik Examination - Madhyamik

Bardowali HS School
Agartala
01.2011

Skills

  • Data Entry
  • Management
  • MS Office
  • Accounting
  • Excel
  • Account Management
  • Customer Relations
  • Training and mentoring
  • Staff Management
  • Customer Service

Certification

Hardware and Network

Personal Information

Father Name : Mantosh Chandra Saha

Address : AD Nagar Road No 9 Surjya Para Agartala Tripura West PIn- 799003

Date of Birth: 10/27/94

Languages

  • Bengali
  • English
  • Hindia

Hobbies and Interests

Playing Games, Traveling, Explore New Technology Things

Languages

Bengali
First Language
Bengali
Proficient (C2)
C2
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Timeline

Customer Relationship Manager

Progressive Automobiles
10.2019 - Current

Receptionist

Resonance Eduventures
03.2016 - 09.2019

System Administrator

Ayushman Infotech
01.2014 - 02.2016

B.A - ARTS

Tripura University

Higher Secondary - Arts

Bardowali HS School

Madhyamik Examination - Madhyamik

Bardowali HS School
Mounadeep Saha