Learning new cuisine/ dish
Mounica Pandey Kumar
Team Lead
Hyderabad
Summary
Supportive Team Lead experienced in directing activities of workgroups. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Team Lead
Accenture Pvt Ltd
Hyderabad
01.2018 - Current
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked employee hours and inventory movements.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Directed and supervised team of 15 engaged in project development and content moderation.
- Worked different stations to provide optimal coverage and meet production goals.
- Audited team performance and compliance with root cause analysis
- Coached team members in techniques necessary to complete job tasks.
- Developed monthly and daily production output plans to deliver on client metrics.
- Instructed team members the procedures of each station to maximize contributions.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Participated in cross-functional team-building activities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Subject Matter Expert
Amazon India Development Centre
Hyderabad
03.2016 - 09.2017
- Led a team of 30 for UK (United Kingdom) and NA (North America) process post cross training for SME from admin level in IN (India) email and chat process.
- Designed and prepared technical reports related documentation for admins to deliver better information in terms of quality.
- Provided customer services such as product order to delivery co-ordination, outbound calls and account troubleshooting.
- Dived deep to understand different upstream systems & processes that lead to product defects
- Driven inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders
- Used data analysis, root cause analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions
Project Coordinator
Star Features Pvt LTD
hyderabad
04.2015 - 02.2016
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Performed on-site field surveys and wrote technical narratives to document processes and design changes.
- Monitored the quality of raw materials from manufacturing to delivery at the logistics.
Education
Schooling - Schooling
Brahmam Talent High School
India , Hyderabad 03.2006 - 04.2009
Intermediate - Ecommerce
Sri Chaitanya Jr College
Hyderabad, India 03.2010 - 04.2012
Business Communication- Advertising - Business Communications
St. Mary's Degree College
Hyderabad, India 03.2012 - 04.2015
Skills
Production monitoring
Employee Evaluation
PMI ACP Certification Training
Lean Six Sigma Green Belt
Business Analytics with Excel
Agile Scrum Master Training
Introduction to Project Management
Interests
Timeline
Team Lead
Accenture Pvt Ltd
01.2018 - Current
Subject Matter Expert
Amazon India Development Centre
03.2016 - 09.2017
Project Coordinator
Star Features Pvt LTD
04.2015 - 02.2016
Business Communication- Advertising - Business Communications
St. Mary's Degree College
03.2012 - 04.2015
Intermediate - Ecommerce
Sri Chaitanya Jr College
03.2010 - 04.2012
Schooling - Schooling
Brahmam Talent High School
03.2006 - 04.2009
Painting , Walking pets , Interior Designing
My Dad, Mr. Uttam Kumar, is the biggest inspiration to me. He worked with Warner Brother's for Jurassic Park animation and at Universal Animation Studios (formerly known as Universal Cartoon Studios) for further projects. Growing up looking at his work inspired me to paint - colours of any form attracts me . I find it eye pleasing to throw some bright colours and lights around me ,hence learnt a little about designing rooms and homes.
Pets have always been a part of my life. Since childhood until now, we have raised birds, cats, white mice, dogs and rabbits.. sometimes all of them together and none killed the other, so Mum would call it a small size jungle considering me and my siblings the monkeys of the house (pun intended)..
Painting , Walking pets , Interior Designing
My Dad, Mr. Uttam Kumar, is the biggest inspiration to me. He worked with Warner Brother's for Jurassic Park animation and at Universal Animation Studios (formerly known as Universal Cartoon Studios) for further projects. Growing up looking at his work inspired me to paint - colours of any form attracts me . I find it eye pleasing to throw some bright colours and lights around me ,hence learnt a little about designing rooms and homes.
Pets have always been a part of my life. Since childhood until now, we have raised birds, cats, white mice, dogs and rabbits.. sometimes all of them together and none killed the other, so Mum would call it a small size jungle considering me and my siblings the monkeys of the house (pun intended)..