Mounica Priyanka Undi
Student
Summary
Goal-oriented individual enthusiastically pursuing Social Media Intern opportunity to apply classroom skills in fast-paced work environments. Offering great time management and organizational skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Social Media Coordinator Intern
CDU Virtual Students Club
Darwin
08.2021 - Current
- Responded to comments, posts and questions from various channels.
- Tracked social media engagement to identify high-performing ideas for campaigns.
- Created engaging content to draw students to the various social media handles of the club.
- Created and distributed blog posts and press releases on social media and traditional news outlets.
Advertising Intern
Shine Ad Agency
Vishakhapatnam
01.2019 - 08.2020
- Enhancing and understanding the growth through data driven approach.
- Trained in creative designing segments like photography advertising using tools like Instate, Photoshop, Premier pro.
- Maintained status reports for client projects.
- Building up strategy to promote product by using methods like consumer demographics.
Customer Service Executive
HSBC HPDI
Vishakhapatnam
01.2017 - 04.2018
- Customer Service Executive catering to customer requests related to credit cards and loan account servicing from card reissue to loan drawdown.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- In addition, took up additional responsibilities such as capacity planning, work allocation and generating reports. Due to sound SME knowledge, promoted to the role of Quality Supervisor within a year.
- As part of the supervisory role, trained a set of 5 individuals on process, monitored and helped them achieve their learning curve targets.
Education
Masters of IT (Information Systems & Data Science)
Charles Darwin University
Darwin, Australia 02.2021 - Current
Associate of Science - Bachelor of Technology (Electronics & Electrical)
MVGR College of Engineering
Vishakapatnam, India 06.2012 - 06.2016
Skills
Excellent Communication
Problem-Solving
Critical Thinking
Social media technologies
Timeline
Social Media Coordinator Intern
CDU Virtual Students Club
08.2021 - Current
Masters of IT (Information Systems & Data Science)
Charles Darwin University
02.2021 - Current
Advertising Intern
Shine Ad Agency
01.2019 - 08.2020
Customer Service Executive
HSBC HPDI
01.2017 - 04.2018
Associate of Science - Bachelor of Technology (Electronics & Electrical)
MVGR College of Engineering
06.2012 - 06.2016