Mounica Raman Tathapudi
Hyderabad
Summary
Versatile and detail-oriented professional with 7+ years of experience managing complex programs, coordinating cross-functional teams, and delivering operational excellence across healthcare and tech domains. Skilled in Agile methodologies, stakeholder engagement, UAT testing, and user story development. Adept at working closely with product managers and technical teams to implement scalable solutions and improve customer experience. Known for proactive communication, structured execution, and a hands-on approach to driving results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Acting Senior Case Manager
Amazon Development Center Ltd.
Hyderabad
06.2025 - Current
- Leading the full-cycle transition of Amazon’s U.S. Leave of Absence program from third-party (3P) vendors to an in-house (1P) service model.
- Defined and managed user stories, and collaborated with engineering and QA teams for phased implementation across AWS-integrated platforms.
- Ran project delivery through all lifecycle phases: requirement gathering, design, build, USC, go-live, and hypercare.
- Delivered significant cost savings and efficiency improvements through vendor elimination and internal process optimization.
- Acted as the business SME to translate leave policy, medical case nuances, and stakeholder feedback into scalable platform requirements.
- Maintained logs, trackers, and progress reports aligned with program structure; conducted stakeholder syncs across U.S. time zones.
- Supported training documentation, change management, and hypercare support post-launch.
Case Manager
Amazon Development Center Ltd.
Hyderabad
10.2022 - 05.2025
- Worked under the guidance of a Product Manager to support feature implementation and case management enhancements within Amazon’s internal leave platform.
- Collaborated with the technical team to validate functional requirements, conduct UAT testing, and raise bugs or feedback to improve product functionality.
- Participated in sprint planning meetings, offering insights from frontline user experience to help shape backlog priorities.
- Provided business input for product improvements and ensured seamless transition of enhancements into live systems.
- Supported documentation of UAT results, user feedback, and test case coverage.
- Communicated regularly with engineering, QA, and stakeholder teams across US time zones to ensure successful product rollouts.
Subject Matter Expert
Cognizant Technology Solutions Ltd
Hyderabad
10.2021 - 10.2022
- Led a team of 25-30 content review specialists for Google Maps project in the US/CA region.
- Delivered productivity, accuracy, and turnaround KPIs while managing escalations and vendor relationships.
- Created ML cheat sheets and automated dashboards, improving accuracy by 12% and cutting error rates from 14% to 2%.
- Piloted the call recording project, reducing contradictory case data and enhancing QA outcomes by 70%.
- Redesigned call disposition protocols and trained associates to improve user experience and lower hang-up rates
Senior Process Executive
Cognizant Technology Solutions Ltd
Hyderabad
06.2017 - 10.2021
- Maintained regular communication with stakeholders and clients regarding performance, escalations, and KPIs.
- Coached team members via 1:1 feedback, huddles, knowledge tests, and dashboards to ensure adherence to client-defined accuracy and timeliness metrics.
- Supported special projects including operational audits, recruitment initiatives, and process improvements aligned with Google Maps' platform goals.
Process Executive
Cognizant Technology Solutions Ltd
Hyderabad
04.2016 - 06.2017
- Delivered geo-content moderation and legal compliance for location-based data on Google Maps.
- Met quality and productivity SLAs; collaborated with stakeholders and team leads to address accuracy challenges.
- Documented and reported market-specific legal and cultural content issues; supported continuous process enhancement through user feedback analysis.
Education
Bachelor of Science - Computer Science
Malla Reddy College of Engineering
Hyderabad06-2016
Skills
- Stakeholder communication
- Project management
- User story creation
- Agile methodology
- Change management
- Stakeholder engagement
- Business process optimization
- Product backlog management
- Roadmap development
- Process optimization
- AWS services
Certification
- Project Management Professional (PMP)
Timeline
Acting Senior Case Manager
Amazon Development Center Ltd.
06.2025 - Current
Case Manager
Amazon Development Center Ltd.
10.2022 - 05.2025
Subject Matter Expert
Cognizant Technology Solutions Ltd
10.2021 - 10.2022
Senior Process Executive
Cognizant Technology Solutions Ltd
06.2017 - 10.2021
Process Executive
Cognizant Technology Solutions Ltd
04.2016 - 06.2017
Bachelor of Science - Computer Science
Malla Reddy College of Engineering
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