Mounika Ballari

Cash Applications & Collections

• Process cash receipts daily into the company accounting systems to update financial reports.
• Balance and Reconcile on both daily and monthly bank reports versus cash receipts entered the accounting systems
• Responsible to maintain and update weekly accounts receivable aging and cash receipts reports distributed to the corporate office and other business units.
• Subject matter expert in cash application and collections.
• Manages collections that includes customer invoice acceptance, customer planned payments, and past due invoices.
• Escalate customer disputes and delinquent accounts to the Contracts or Program Management departments to expedite resolution.
• Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
• Handled inbound, outbound calling along with email management.

Accounts Payable : Sr Process Associate

Invoice Processing
• Review and verify invoices and check requests.
• Clearing the discrepancies related to invoices with both customer
and careers accordingly.
• Disbursing the payments within TAT (turnaround time).

Vendor Master data
• Creating vendor profiles and maintaining their records in SAP.
• Processing necessary changes as per the requests like the name,
address, banking details etc.
• Deactivating and reactivating accounts when detected suspicious
• Ensuring all requests contain supporting documents prior
proceeding to payments

Payment
• Tracking ACH, WIRE and CHECK payments
• Issuing express codes for COMCHECK, TCHECK and RELAY codes
for same day pays.
• Resolving any type of a query related to payments like holding,cancelling, & reversal the check pays.
• Coordinating with Internal teams for approvals, audits and
documents verifications to manage SLA.

Account Recovery :

• Handling account recovery claims investigation, processing requests generated by users for Google accounts for lost access
• End to End assistance to agents dealing with deliverable accounts.
• Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
• Trained new employees on established processes, ensuring consistent performance across team.
• Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes.

Business Team: Virtual Assistant

• Ensured timely execution of client requests by coordinating effectively with internal departments and external partners.
• Developed strong relationships with key clients, fostering trust and loyalty.
• Proactively identified potential issues in client accounts, implementing corrective actions as needed.
• Developed and maintained existing client relationship and developed new client relationships.
• Providing analytical and research assistance to global clients.

SAGE: Inbound Calling

• Providing end to end support on utilities for electricity and gas.
• Creating customer information residing in Australia.
• Sending bills to customers and managing customer relations.

• Maintain SLA's and up to date knowledge related to project