Mounika Chirla

• I started my role as a Senior Business Development Executive in TGA.
• I worked with many clients in India and US.
• In TGA my Job roles is to connetcing propsects who are matching to the given criteria set by client and creating interest in our products.
• In this role I engage with prospects in different channels such as calling,Mailing,Whatsapp.
• Using Sales Force for trackingmy work and doing follouwps to the prospects
• On 27th of December 2023, I was promoted as a Assistant Manager Business Development.
• My responsibilities as a Assitant Manger lies in handling Team and make sure that they are activing their targets.
• Being a part of my job i was assigned to minimum two projects, and I succcesfully handlined my Job as a Assitant Manager by improving my product Knowlegeds, genrating more leads by interacting with more prospects, imporving my skills in expection handling, Active interation with client during the review calls or Bi Weekly calls.
• Sending Monthly reports and Weekly reports to the client
• After six months as a recognozation of my work and improvement Ideas given to the management I was promoted as Assistant mnager Quality and Training.
• This job roles inlcudes provides training in Sales Force and new CRM to the new Joinees and doing Qulity checking to the leads genrated by the team.
• As a QA member im responsible for giving product training and sales training to all the Busineess Development Staff.
• Participation of orientation calls of new projetcs and KT sessions of the existing clients for their new product launch.
• Responsible for motivating the team to achieve their targets and helpingg team to close their leads.

• Handling Gold loans customers and converting them into business
• Compiled comprehensive reports outlining key metrics related to department performance.
• Doing Marketing campaigns using different online and Offine sources
• Increaing the number of new customer accounts in the branch
• Maintaining the cash balance with the ledger report
• Reporting the outcomes of the activities to the higher Authoties
• Third Party Sales in many products such as Insurance, Demat account.
• Being a single point of Sales in the branch I need to make sure that the other staff member s are having good knowleges about products and achiving their targets.

• My Job role in Tata Aig includes interacting with customer over calls and Emails.
• Experienced in handling both Inbond and Outbond calls with minimum 150+ calls per day.
• Handling customers and doing sales cover smajort portion of Job Role.
• Getting product knowlede and updting my self with new technioques to imporve my interation with the custmers

As a customer Service Exective my responsibilities lies mainly interacting cting with Customer, it also includes Exaplainign the loan procedure to the new customers, Cross-selling of thrid pary products, Mianitaing Good interaction with the cusmter s along with the other resposibilitoes such as checking KYC dioctuments, Mainintiang cash as per records, MIS reports and coordination with team members to acgive the targets set by the Managers.