Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mounika Dumpa

Mounika Dumpa

Hyderabad

Summary

Results-driven Senior Training Specialist with a proven track record of diversifying training programs, expanding course offerings, and driving impactful initiatives. With experience excelling in training design and delivery, I've achieved remarkable success, including a 97% graduation rate while mentoring teams. Skilled in stakeholder management, project oversight, and conflict resolution, I bring a proactive approach, and strong organizational abilities to the table. I'm ready to take on new challenges and lead a team, leveraging my expertise to drive business growth and enhance performance through innovative techniques.

Overview

7
7
years of professional experience

Work History

Senior Training Specialist

Amazon
Hyderabad
10.2024 - 07.2025
  • Led a team of 10 site trainers in HYD and MAA sites to drive training initiatives.
  • Designed and implemented innovative training techniques to enhance existing programs.
  • Managed the NOVA line of business by planning daily tasks and collaborating with the WFM and operations teams.
  • Administered LMS platforms, created standardized reports, and published training completion updates.
  • Partnered with the Global Training team to develop materials for New Hire Trainings and Cross Trainings.
  • Conducted a skill gap analysis to create tailored training interventions with management support.
  • Mentored junior trainers on effective course delivery and content development strategies.
  • Maintained training databases, guaranteeing the accuracy and integrity of all data records.
  • Represented training team in discussions with customers and data scientists to identify improvement opportunities.
  • Served as the point of contact for team engagement activities across HYD and MAA locations.

Site Training Specialist

Amazon
Hyderabad
04.2023 - 09.2024
  • Trained over 2,000 associates across 100 workflows globally, achieving a 97% graduation rate.
  • Onboarded 145 new hires in RING, ALEXA, and NOVA LOBs, facilitating seamless integration.
  • Launched seven new LLM workflows, attaining a 97% first-pass yield through UAT testing.
  • Produced weekly educational content on U.S. culture to improve global teams' contextual understanding.
  • Documented best practices for training processes, ensuring consistency, and efficiency.
  • Established standardized procedures by creating 57 Process Knowledge Transfer documents across workflows.

ML Data Associate- II

Amazon
Hyderabad
08.2022 - 04.2024
  • Maintained confidentiality and information protection by adhering to compliance and privacy policies.
  • I audited over 10,000 videos for the Ring project, achieving quality metrics above 98%.
  • Received the Extra Mile Award in January 2023 for exceptional performance.
  • Mentored and groomed an associate, supporting the completion of the mentor certification program for Ring (security cameras).
  • Participated in change management for conventions, facilitating smooth updates, and daily changes.
  • Assisted in monitoring shrinkage, non-productive time (NPT), and overtime (OT) hours.

ML Data Associate- I

Amazon
Hyderabad
07.2019 - 07.2022
  • Transcribed for Alexa across multiple locales (Hi_IN, En_UK, En_US, En_ANZ), achieving Gold Data Transcriber status, and the "Rockstar Rookie Award".
  • Successfully transitioned to the Ring project, demonstrating adaptability and capability in handling new projects and workflows.
  • Annotated security camera data with high accuracy, adhering to Standard Operating Procedures (SOPs), and ensuring high-quality output.
  • Utilized attention to detail and organizational skills to review and annotate objects in videos, contributing to project success.

Senior Associate

Wipro
Hyderabad
02.2018 - 04.2019
  • Achieved high-quality results as top performer in Waymo Mapping Operations during Q1 and Q2.
  • Trained across six diverse workflows, enhancing operational flexibility.
  • Selected as a Quality Control specialist to ensure accuracy in mapping issue resolution.
  • Resolved complex mapping issues, escalating critical cases for timely team intervention.

Education

Bachelor of Technology - Electronics and Communications Engineering

CMR Technical Campus
Medchal
05.2017

Intermediate - MPC

Sri Chaitanya Jr College
Secunderabad
05.2013

High School -

Loyola Public High School
Secunderabad
05.2011

Skills

  • Excellent communication and interpersonal skills
  • People management
  • Training program development
  • Employee training
  • Performance evaluation
  • Documentation and reporting
  • Project management
  • Skill gap analysis
  • Presentation skills
  • Coaching and mentoring
  • Problem-solving and adaptability
  • Cross-functional collaboration
  • Learning management systems
  • Stakeholder management

Languages

English
First Language
Hindi
Advanced (C1)
C1
Telugu
Proficient (C2)
C2

Timeline

Senior Training Specialist

Amazon
10.2024 - 07.2025

Site Training Specialist

Amazon
04.2023 - 09.2024

ML Data Associate- II

Amazon
08.2022 - 04.2024

ML Data Associate- I

Amazon
07.2019 - 07.2022

Senior Associate

Wipro
02.2018 - 04.2019

Bachelor of Technology - Electronics and Communications Engineering

CMR Technical Campus

Intermediate - MPC

Sri Chaitanya Jr College

High School -

Loyola Public High School

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Mounika Dumpa