Mounika Kasa

Worked on industry-leading WordPress products including Astra, Spectra, Ultimate Addons for Elementor (UAE), and Ultimate Addons for Beaver Builder (UABB).

As part of the Astra team, I actively contributed to improving the user experience through high-quality customer support, in-depth documentation, and thorough feature testing.

• Handled 25+ daily tickets through HelpScout, offering precise, timely solutions to both technical and design-related queries.
• Specialized in Astra Theme support, including advanced layout setups, WooCommerce integrations, and site performance optimizations.
• Created and maintained clear and helpful documentation to guide users and reduce support dependency.
• Collaborated with the product team to report bugs, suggest UI/UX improvements, and ensure feature releases met user expectations.
• Provided assistance with plugin configuration, theme compatibility issues, and third-party tool integration.

Experienced WordPress Support Specialist with a strong background in plugin configuration and troubleshooting, particularly in WooCommerce environments. I provide dedicated design and plugin support for private clients, ensuring smooth and reliable performance across websites.

I handle customer queries and at around 20+ tickets on Freshdesk, delivering prompt and effective solutions.