MOUNIKA MADETI
Hyderabad
Summary
Dedicated professional with three years of experience in customer service industry. Eager to leverage expertise in SAP Fico to transition into a new role and make a significant impact. .
Overview
1
1
Certification
Work History
Trust and Safety Associate
Accenture Solutions Private Limited
Bengaluru
- Conducted fraud detection and prevention activities, monitoring transactions and account activities for suspicious behavior and taking appropriate action as needed.
- Resolved disputes and facilitated resolutions for transaction-related issues, maintaining a positive customer experience and minimizing escalations.
- Conducted content moderation activities to review and classify user-generated content, identifying and removing harmful or inappropriate material.
- Provided support to users by responding to inquiries and escalations related to their business pages.
- Investigated the business pages for policy violations.
- Helped streamline the onboarding process for new business accounts on social media platforms, facilitating a smoother transition and ensuring a positive experience for clients.
- Proactively managed and resolved client inquiries, concerns, and technical issues in a timely and efficient manner, ensuring a high level of customer satisfaction.
Education
MBA - Finance
Kakinada Institute of Engineering & Technology
10.2020
B.Com - Commerce
Vidyanidhi degree college
07.2018
Skills
- Financial Accounting
- Tally ERP
- SAP(FICO)
- FI -Accounts Payable
- FI- Account Receivable
- FI- General Ledger
- MS-EXCEL Advanced
Personal Information
- Date of Birth: 05/06/98
- Gender: Female
Full Name
MADETI MOUNIKA
Extracurricular Activities
Attended a workshop about "MSME" conducted in Rajeev Gandhi college Kakinada.
Organized finance event in the "Kakinada institute of engineering and technology" event named as "TARKA 2019"
Projects
A study on "Capital Budgeting", Coromandel international fertilizers limited, Kakinada, The study involves the entire process planning the expenditures in an company whose returns are expected to extend beyond one year. It also includes replacement, expansion, diversification, research and development. It is a firm's decision to invest in current funds most efficiently in the long-term assets.
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge and I bear the responsibility for the correctness of the same.
Accomplishments
- Received the Encore award, an accolade recognizing exceptional performance and dedication towards the project.
- Received recognition from the manager for outstanding contributions to work.
Certification
- SAP FICO END USER
Languages
Telugu
First Language
Telugu
Proficient (C2)
C2
English
Proficient (C2)
C2
Home Town
HYDERABAD
Timeline
Trust and Safety Associate
Accenture Solutions Private Limited
MBA - Finance
Kakinada Institute of Engineering & Technology
B.Com - Commerce
Vidyanidhi degree college
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