MOUNIKA PARELLY
CUSTOMER SERVICE REPRESENTATIVE
MELBOURNE
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Bring 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
7
7
years of professional experience
Work History
Project Management Associate
Accenture
09.2021 - 01.2024
- Championed innovation initiatives within the organization, leading efforts to research new tools or strategies that could benefit future projects.
- Improved project efficiency by implementing Agile methodologies and streamlining communication processes.
- Established key performance indicators to measure success, enabling data-driven decision making for future projects.
- Delivered high-quality results through thorough quality assurance testing prior to final implementation.
- Coordinated cross-functional teams to ensure timely completion of all project deliverables.
Senior Customer Service Representative
SYNCHRONY FINANCIAL
06.2019 - 09.2021
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Proactively identified potential problems or obstacles related to customer needs before they arose.
- Streamlined customer service processes for increased efficiency and improved response times.
- Reduced call wait times by implementing effective time management techniques within the team.
Claims Representative
Sutherland Global
06.2017 - 12.2018
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Enhanced interdepartmental communication by initiating regular meetings between claims handlers and underwriters to discuss pending cases.
- Assisted in updating company-wide claims manual, incorporating new regulatory requirements for more efficient processes.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
Education
Bachelor of Arts -
St.Pious X Degree And PG College For Women
Nacharam 04.2001 -
High School Diploma -
St. Ann's College For Girls
Tarnaka 04.2001 -
High School Diploma -
Bhashyam High School
Ecil 04.2001 -
Skills
Status Reporting
Project Planning
Requirements Gathering
Team motivation
Timeline
Project Management Associate
Accenture
09.2021 - 01.2024
Senior Customer Service Representative
SYNCHRONY FINANCIAL
06.2019 - 09.2021
Claims Representative
Sutherland Global
06.2017 - 12.2018
Bachelor of Arts -
St.Pious X Degree And PG College For Women
04.2001 -
High School Diploma -
St. Ann's College For Girls
04.2001 -
High School Diploma -
Bhashyam High School
04.2001 -