Mounika Yarlagadda

• Product Operations Manager (North America Region) JUNE 2023-APRIL 2026 Led product operations, overseeing teacher training, data management, and process improvement. Successfully managed teacher operations, ensuring seamless onboarding and training.
• Analyzed teacher performance data to implement improvements, resulting in enhanced teaching quality and higher customer satisfaction.
• Handled large datasets to ensure smooth operations and accurate reporting for senior management.

Customer Support Executive (North America Region) FEB 2021-JUNE 2023 Delivered comprehensive customer support by addressing inquiries, resolving issues, and ensuring a positive customer experience. Engaged with prospective customers, providing in-depth knowledge about Cuemath's offerings and assisting them throughout the enrollment process. Consistently exceeded monthly targets by effectively addressing customer concerns and presenting the value of the platform.

I have been awarded as athe BEST referral star of the year during Deltacon 2022.

Internship at Cuelearn pvt ltd. July 2021-April 2022

Contributed to projectmanagement tasks,tracking progress and coordinating with teammembersfortimelycompletion. Worked in PreSales in the US region. Have generated referrals and newleads for business development