Mounika Priyadarshini Boppudi
Credit Control & Retention Manager - Operations
Hyderabad
Summary
Well-qualified Operations Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Credit Control & Retention Manager- Operations
Atria Convergence Technologies
Hyderabad
06.2024 - Current
- Identified churn triggers and developed customer retention processes which will mitigate customer drop out
- Identified opportunities for process improvement. Improved the retention rate by 4% and increased Q1 revenue by 2%
- Played key role in implementing and building end to end processes for customer retention
- Contributed to a revenue increase by 50 lakhs every quarter
- Collaborated with sales & service teams to identify at-risk clients and implement retention strategies accordingly
- Championed the use of data-driven approaches in decision-making processes, empowering team members to make informed choices that positively impacted retention rates.
Operations Manager, Customer Experience
Atria Convergence Technologies
Hyderabad
07.2021 - 06.2024
- Devised strategic action plans and re-devised existing processes to bring down the fault rate by 20% and reduce customer downtime by over 50%.
- Encouraged cohesion among various departments, including billing, call center, and retention, thus improving the overall customer experience and process efficiency by 15%.
- Oversaw 150+ employees ensuring operational resilience, process adherence and consistency. Built & enhanced the capability of the team by training & development thus increasing their efficiency by 50%.
- Implemented key engagement activities to reduce attrition in new employees by 10%.
- Led cross-functional teams to drive process improvements and achieve business objectives.
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
Education
MBA - Operations & Finance
Department of Management Studies, IIT Madras
Madras 04.2019 - 03.2021
BBA LLB - Management And Law
Amity Law School , Amity University, Uttar Pradesh
Noida 04.2013 - 03.2025
High School Diploma -
Sri Chaitanya IAS Academy
05.2011 - 01.2013
High School Diploma -
Little Flower English Medium School
04.2001 - 03.2011
Skills
Ability to learn Quickly
Cross-functional leadership
Operational efficiency
Customer relationship management
Process improvement & Change management
Adaptability
Process Re-designing & enhancement
Corrective Action Planning
Critical thinking and problem solving
Ability to learn Quickly
Affiliations
- Presented a paper at Third International Conference of South Asian Society of Criminology and Victimology titled “Victimization of Men”
- Presented a paper at Environment Care Summit, Dehradun, 2016 titled “Technology owes Ecology an Apology”
Internship
- Financial Software & Systems (FSS) Intern Jun'20- Jul'20
-Encouraged the team to protect and garner new ideas to create and own an IPR to their name.
-Broadcasted a detailed slide deck educating on the importance of holding and protecting an IPR and the value it carries.
-Introduced an IPR forum to promote everyone to come up with new ideas for the creation of IPR
- Ernst & Young Taxation Intern June'17- July'17
-Implementing the Newly introduced GST taxation for the business of clients
-Advising on the price changes to be implemented to adhere to the new taxation norms
Positions of Responsibility
- Part of the core committee that ensures smooth conduct of Summer Internship and final Placements at DoMS, IIT Madras. -Ensured placements of 150+ students in the industry and company that matches their area of interest and study - Maintain a constant industry and academia connect through multiple workshops to gain exposure and maximize learnings
- Design the Flagship event of Business Fest collaborating with participants, sponsors and eminent business personalities. - Reviewed and shortlisted Top 10 business ideas from over 100 participants across prominent Business schools - Organizing a platform where the shortlisted teams can pitch their business idea to eminent personalities from the industry - Enabled the Best Team to kick start their business idea by creating an avenue with the sponsors
Timeline
Credit Control & Retention Manager- Operations
Atria Convergence Technologies
06.2024 - Current
Operations Manager, Customer Experience
Atria Convergence Technologies
07.2021 - 06.2024
MBA - Operations & Finance
Department of Management Studies, IIT Madras
04.2019 - 03.2021
BBA LLB - Management And Law
Amity Law School , Amity University, Uttar Pradesh
04.2013 - 03.2025
High School Diploma -
Sri Chaitanya IAS Academy
05.2011 - 01.2013
High School Diploma -
Little Flower English Medium School
04.2001 - 03.2011