Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Interests
Timeline
Hi, I’m

Mounika Raj Gunti

Support Analyst
Hyderabad

Summary

Friendly Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Specialization in [Type] environments. Gifted at handling issues ranging from minor software misconfigurations to catastrophic hardware failures. Committed to tracking full support ticket lifecycles to confirm successful resolutions. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in [Area of expertise] and working in 24/7 uptime environment. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering [Number] years of experience in [Industry]. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detailed [Job Title] steeped in latest methods of data collection, collation and storage. Adroit at applying technological tools and personal know-how to problems and tasks. Eager to develop and apply novel approaches to correcting technical issues and helping deliver reliable data retention. Competent [Job Title] well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Diversely Skilled Technical Analyst with [Number] years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

1
year of professional experience
4
years of post-secondary education
5
Certifications
4
Languages

Work History

Launch IT Consulting
Hyderabad

Support Analyst
09.2022 - Current

Job overview

  • Supported users with software, hardware and network issues.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Configured and distributed devices used daily by employees.
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Contributed to on-site and technical support for third-party software titles such as [Software] and [Software] for [Type] personnel.
  • Created user accounts and managed access control.
  • Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via [Software].
  • Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
  • Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
  • Used [Software] to create and updated tracking documents.
  • Resolved [Type] and [Type] concerns with little oversight.
  • Communicated with clients to verify roots and causes of computer problems.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Troubleshot hardware, software and network issues to identify and rectify discrepancies.
  • Monitored systems in operation and quickly troubleshot errors.
  • Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Deployed software and hardware updates and patches to increase speed and performance.

Education

Malla Reddy Engineering College
Hyderabad

Bachelor of Technology from Mechanical Engineering Technology
06.2011 - 05.2015

University Overview

Skills

User account management

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Accomplishments

Accomplishments
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].

Additional Information

Additional Information

............

Certification

Certified [Job Title], [Company Name] - [Timeframe]

Interests

Timeline

Support Analyst
Launch IT Consulting
09.2022 - Current
Malla Reddy Engineering College
Bachelor of Technology from Mechanical Engineering Technology
06.2011 - 05.2015
Mounika Raj GuntiSupport Analyst