Summary
Overview
Work History
Education
Skills
Kannada,English
Timeline
Generic
Mouni K K

Mouni K K

Counselore (Operations)
Bangalore

Summary

I am looking for an opportunity to utilize my skills & abilities working with your organization that offers professional growth while being resourceful, innovative & flexible. I would like to work the area of high knowledge environment & gain expertise & make myself an asset of the organization

Overview

13
13
years of professional experience
1
1
Language

Work History

Oasis Fertility Center

Counselore
Bangalore
11.2022 - Current
  • Ensuring all the patients advised admission by Doctor’s and planned admission patients. . Ensuring that attendants of patients posted for OT to be met before and after surgery and given appropriate information regarding the room status and protocol to be followed. Patient transfer to and from the OT to be monitor by Floor Coordinator.
  • Explaining about financial part.
  • Coordinate with different departments for smooth patient flow.
  • Credit status of every patient to be checked and draft bill handed over to the patient / attendant and details explained with the help of billing executives. In case of any problem in payment to report to the billing manager/ Operation head. Ensure that no patients leave the wards without billing clearance.
  • Records management, referral system, patient journey, waiting time, patient rights, patient progress/updating mechanisms, grievance handling, patient feedback survey & analysis
  • Target achievement, improving revenue; lower costs while meeting standards, eliminate wastage ensure better profitability, identify new business areas.
  • Taking all consent signature.

Milann Birthing & Fertility Center

Counselore
Bangalore
05.2021 - 10.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with medical coding and billing tasks.
  • advice and assistance to patients regarding medical bills. They are the liaison between patients and their insurance companies; often coordinating payments and answering questions from both parties.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.
  • Develop and maintain relationships with clients and their families.
  • Google Review collection, PatientPulse Post Discharge Calls, Converting negative feedback's as positive.

Apollo Spectra Hospitals

Counselore
Bangalore
11.2016 - 10.2021
  • Coordinated patients' admissions and discharges, working closely with family members and case managers to line up any additional care needs.
  • Investigated patient medical coverage to determine coverage eligibility.
  • Ensuring all the patients advised admission by Doctor’s and planned admission patients. Explaining about the cost estimation package for Surgeries inclusions and Exclusions prior to admission etc. Ensuring that attendants of patients posted for OT to be met before and after surgery and given appropriate information regarding the room status and protocol to be followed. Patient transfer to and from the OT to be monitor by Floor Coordinator.
  • Coordinate with different departments for smooth patient flow
  • Preparation of complaint handling & Patients feedback weekly


Nova IVF Fertility Center

Financial Counselor
Bangalore
07.2013 - 08.2016


  • Ensuring all the KPI reports are prepared and shared on time. Also responsible to all theday today reports.
  • Ensuring all the Feed backs/Complaints from patients / attendants to take seriously and addressed immediately.
  • Credit status of every patient to be checked and draft bill handed over to the patient / attendant and details explained with the help of billing executives. In case of any problem in payment to report to the billing manager/ Operation head. Ensure that no patients leave the wards without billing clearance
  • Collecting payments, sets up payment arrangements as appropriate, creates estimates, advises patients in person and over the phone on their insurance benefits and coverage, and in some cases, assesses patient referrals for appropriateness.

Apollo Clinic

Front Desk
Bangalore
02.2011 - 07.2012
  • Coordinated patient care services with staff, physicians, patients and other practice departments.
  • Provided administrative support by maintaining complete patient documents.
  • Developed and executed standards and objectives to promote corporate vision.
  • Observed staff performance to monitor conflict management and performance skills.
  • Coordination with corporate Pre employment Healthcheck reports.
  • Billing /Cash Handling

Education

Bachelor of Arts - Mysore University

Govt School
Kushalanagar

Skills

Client relationship skills

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Kannada,English

Mothertoung Kannada

Timeline

Oasis Fertility Center

Counselore
11.2022 - Current

Milann Birthing & Fertility Center

Counselore
05.2021 - 10.2022

Apollo Spectra Hospitals

Counselore
11.2016 - 10.2021

Nova IVF Fertility Center

Financial Counselor
07.2013 - 08.2016

Apollo Clinic

Front Desk
02.2011 - 07.2012

Bachelor of Arts - Mysore University

Govt School

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Mouni K K Counselore (Operations)