Python Fundamentals
Mounish Koushik
Sr. Network Support Engineer
Tirupati,AP
Summary
To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization.
Diligent
Experienced with network troubleshooting, system configuration, and infrastructure management. Utilizes technical expertise to ensure optimal network performance and reliability. Knowledge of industry best practices and emerging technologies to drive continuous improvement.
Overview
4
4
Languages
6
6
Certifications
7
7
years of professional experience
Work History
Sr. Network Support Engineer
Movate Technologies Pvt Ltd
05.2022 - Current
- Worked on TS the cx's issue and updating the case tracker on daily basis
- Support L1 & L2 Tickets of EMEA, NA and APAC region
- Assiste for technical issue of Linksys ( Devloped -Cisco Routers ) & Belkin Routers Switches, Swicthes.
- Led cross-functional teams to implement technical solutions enhancing product performance.
- Mentored junior engineers, fostering skill development and knowledge sharing.
- Streamlined technical documentation processes, improving accessibility for stakeholders.
- Developed and executed testing protocols for software and hardware integration.
- Work on NPS(Net Protocol Service ), FCR(First Call Resolution), Acces point, MAC filtering, Firmware update & Security check. DHCP setup , Virtual Server access.
- Documenting the cases and escalating to CAT(Customer Assurance Team) for advanced troubleshooting or refund assistance.
- Assist and train new trainee's and check the tested report document.
- Multi task on National and Interntional tickets and resolve the tickets in priority level.
Customer Support Executive
ienergizer IT Services Pvt Ltd
09.2021 - 01.2022
- Worked as executive customer support.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Provided customers with follow-up emails and other documentation as needed to promote customer support excellence.
- Trained new staff on customer service protocols and company product knowledge.
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
- Kept customers accurate and updated information stored on [System] CRM, for organisational, sales and customer care purposes.
QUALITY CONTROL SUPERVISOR
REXAN STEEL TUBES
10.2019 - 12.2020
- Worked as Quality Control Supervisor.
- Charge of ensuring all products in their company meet the set quality standards. Their typical duties include assessing the production process, creating new manufacturing checkpoints, testing the products, and generating reports on the products or results
- Maintain quality mwtrics as per the client requirments for Royal Enfiled, T.I Steels and Hyundai Steels.
- Investigated customer complaints, identifying root causes and implementing corrective measures to prevent recurrence.
Education
Bachelor of Technology - Mechanical Engineering
Sri Venkateswara Engineering College
Tirupati, A.P01.2019
Intermediate - undefined
Sri Chaitanya Junior College
Tirupati05.2014
SSC - undefined
Vasishta English Medium High School
Madanapalli, A.P05.2012
Skills
Technical Support
Network troubleshooting
Customer support
Routing protocols
Zendesk & Sales force cloud
Jira
Product Support
MS Excel
MS Word
Problem Solving
Basic Networking
Additional Information
Recipient of [Rewards & Recognition] (2022- 2025):Honored for exceptional consistency in exceeding B2B and B2C metrics, maintaining peak CSAT scores through effective problem-solving.
Recipient of [Spot Recognition] ( 2024 -2026 ): Honored for exceptional consistency in exceeding B2B metrics & maintain the Client Satisfaction.
Software
MuleSoft Fundamentals
Certification
PAPER PRESENTATION
PERSONAL INFORMATION
Title: ENGINEER
Timeline
Sr. Network Support Engineer
Movate Technologies Pvt Ltd
05.2022 - Current
Customer Support Executive
ienergizer IT Services Pvt Ltd
09.2021 - 01.2022
QUALITY CONTROL SUPERVISOR
REXAN STEEL TUBES
10.2019 - 12.2020
SSC - undefined
Vasishta English Medium High School
Intermediate - undefined
Sri Chaitanya Junior College
Bachelor of Technology - Mechanical Engineering
Sri Venkateswara Engineering College