Archana Bommaka
Customer support executive
Chittoor District
Summary
Experience Technical support executive with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Associate
Teleperformance Global Services Pvt Ltd
07.2023 - 08.2024
- Provided prompt and effective troubleshooting for technical issues, resolving 90% of support tickets on the first contact
- Assisted large volumes of customers daily, clearly explaining technical concepts to non-technical users to improve their understanding and satisfaction
- Demonstrated flexibility in handling diverse technical issues across multiple platforms and adapting to new software updates and tools regularly
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Tools & Software: ServiceNow, SharePoint, MS Teams, Zoom
- Operating systems: Windows, Linux
Education
B. Tech - CSE
Aditya College of Engineering
Madanapalle, India 01.2018 - 01.2022
Class XI & Class XII - M.P.C.
Narayana Junior College
01.2016 - 01.2018
Class X - undefined
Z.P. High School
01.2015 - 01.2016
Skills
- Issue and Complaint Resolution
- Calm and Professional under Pressure
- Customer service
- Workflow Optimization
- Communication skills
- Interpersonal skills
- Team collaboration
Toolsandsoftware
- ServiceNow
- SharePoint
- MS Teams
- Zoom
Operatingsystems
- Windows
- Linux
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I hear the responsibility for the correctness of the above-mentioned particulars.
Personal Information
- Father's Name: B. YARRAM REDDY
- Date of Birth: 10/06/01
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Customer Service Associate
Teleperformance Global Services Pvt Ltd
07.2023 - 08.2024
B. Tech - CSE
Aditya College of Engineering
01.2018 - 01.2022
Class XI & Class XII - M.P.C.
Narayana Junior College
01.2016 - 01.2018
Class X - undefined
Z.P. High School
01.2015 - 01.2016
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