MOURYA MEDA
Hyderabad
Summary
Results-driven HRIS and Workday operations analyst with over 5 years of experience in global HR operations and system administration. Specializes in employee data management, case management, and process optimization. Demonstrated expertise in Workday transaction processing, EIB data loads, data integrity audits, and UAT testing. Proven ability to manage tier 1 and 2 queries while ensuring SLA compliance and enhancing employee experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Support Analyst
TRINET GCC
Hyderabad
11.2025 - Current
- Handle Tier 1 and Tier 2 HR tickets via Salesforce, ensuring adherence to SLA and CSAT expectations
- Manage employee queries and provide superior customer service through the employee service portal
- Gaining hands-on exposure to Salesforce, Perspective Content, and ServiceNow tools
- Undergoing training for COBRA Benefits, expanding HR compliance knowledge
HR Service Delivery Sr. Associate
Epiq Global
Hyderabad
05.2022 - 11.2025
- Reviewed and processed Manager Self-Service (MSS) transactions for all types of employee data changes in Workday, ensuring data accuracy and global standardization
- Conducted data audits to maintain clean, accurate employee records and ensure compliance with audit requirements
- Performed EIB (Enterprise Interface Builder) data uploads for mass HR transactions including job changes, compensation updates, and terminations
- Developed and modified custom/standard Workday reports supporting monthly and quarterly HR dashboards for HRBPs and senior management
- Managed case triaging and ticket governance, adhering to SLA timelines and quality standards using Workday Help
- Acted as Subject Matter Expert (SME) for worker data, ensuring data integrity, global standardization of key processes, and resolving Tier 2 employee queries
- Conducted end-to-end UAT, regression, and smoke testing for Workday configuration changes, feature releases, and system upgrades
- Maintained and improved knowledge base articles within the employee portal, identifying and closing knowledge gaps to keep information current and relevant
- Led HRIS integration between ZingHR, Workday, and Replicon, improving automation and reducing manual data processing by 40%
- Collaborated cross-functionally with HR, Payroll, and IT teams to ensure seamless process execution and data synchronization
- Supported process documentation, SOP creation, and proactively identified process improvements and redundancies to enhance employee experience
- Participated in global initiatives including M&A activities, merit cycles, and system rollouts; supported configuration validations in lower environments
- Provided training to HR users and managers on Workday functionalities and new features
- Streamlined HR processes by automating workflows, reducing manual efforts by 40%
- Handeld support tickets in configuring MDF objects, picklest list & workflows in SAP Successfactors.
- Received Quarterly Award for Best Performance (Q1-Q2 2024) for driving process improvements and exceptional customer service
Technical Recruiter (Workday Hiring Support)
Avance Consulting
Hyderabad
01.2022 - 05.2022
- Assisted EMEA/APAC hiring managers in defining recruitment needs for leadership roles.
- Managed candidate pipelines, interviews, and onboarding processes to support recruitment efforts.
- Facilitated improved turnaround times for recruitment activities.
Graduate Trainee - HR
Bajaj Allianz General Insurance
Hyderabad
06.2018 - 11.2018
- Supported onboarding/offboarding and HR documentation processes under HRBP guidance
Education
Master's Degree -
Institute of Public Enterprise (IPE)
Hyderabad01-2021
Bachelor's Degree - Osmania University
Ethames Degree College
Hyderabad01-2018
Skills
- Workday System Administration
- Data Management
- Manager Self-Service Transactions
- EIB Data Loads
- Case Management
- SLA Adherence
- Data Audits
- Data Integrity
- HR Reporting
- Dashboards
- UAT Testing
- Regression Testing
- Smoke Testing
- Employee Lifecycle Management
- Process Optimization
- Process Automation
- Knowledge Base Management
- Global Work Authorization Compliance
- Stakeholder Collaboration
- Cross-functional Collaboration
- Confidential Data Handling
- Contract Management
- Background Investigation Management
- Salesforce
- ServiceNow
- SAP SuccessFactors
- Power BI
- Microsoft Excel
- Microsoft Office Suite
- ZingHR
- Replicon
Certification
- Applied Business Analytics (HR Domain), LearnBay, Hyderabad, Telangana, India
- Workday HRIS Project Participation, Internal HR System Implementation
Timeline
HR Support Analyst
TRINET GCC
11.2025 - Current
HR Service Delivery Sr. Associate
Epiq Global
05.2022 - 11.2025
Technical Recruiter (Workday Hiring Support)
Avance Consulting
01.2022 - 05.2022
Graduate Trainee - HR
Bajaj Allianz General Insurance
06.2018 - 11.2018
Master's Degree -
Institute of Public Enterprise (IPE)
Bachelor's Degree - Osmania University
Ethames Degree College