MOUSAM KUMAR
SOUTH WEST DELHI
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
DUTY OFFICER RESERVATION - CUSTOMER SERVICE
AIR INDIA SATS AIRPORT SERVICES PVT LTD
2022.08 - Current
- Appointed In Reservation Department
- Resolve Customer Issues Regarding Ticket
- Training: proven ability to train at all levels. In, Reservation to Call Center Staff
- Reputed International Air Transport Association Agent
- Managing All team leave's and Overtime Data
- Ensured compliance of company directives, regulatory concerns, and health and safety protocols
- Effectively liaised between senior management and employees to maintain and improve company-employee relation
- Co-Ordination with Various Department to achieve on time performance
- Arranged Hotels, Meals and ground Transportation to delay flight passengers
- Responsible for ticket Reservation, cancellations, alterations
- Able to make IROP booking in vistara and airasia airlines
Education
MBA - OPERATION MANAGEMENT
UNIVERSITY OF DELHI
07.2024
B.COM(P) - Accounting And Finance
UNIVERSITY OF DELHI
NEW DELHI07.2022
Skills
- Technical knowledge In Amadeus
- Problem solving
- Active listening
- Reputed IATA agent
- Team coordination
- Good Communication Skills
- Desire to Learn
- Positive attitude
Certification
- Best Employee of Company in Month JAN 2023
- Certified In Aviation Security
- Certified In Amadeus and Ticketing Web
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
DUTY OFFICER RESERVATION - CUSTOMER SERVICE
AIR INDIA SATS AIRPORT SERVICES PVT LTD
2022.08 - Current
MBA - OPERATION MANAGEMENT
UNIVERSITY OF DELHI
B.COM(P) - Accounting And Finance
UNIVERSITY OF DELHI
- Best Employee of Company in Month JAN 2023
- Certified In Aviation Security
- Certified In Amadeus and Ticketing Web
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