Movies
Mousam Sahoo
Account Executive
Bhubaneswar
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Account Executive
Ontop
Bhubaneswar
12.2021 - 08.2022
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Collaborated with internal teams to develop account strategy.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Executed successful sales strategies to convert leads into customers.
- Presented product concepts and offerings to meet client specifications and preferences.
- Prepared additional quotes for current clients to upsell products and services.
Senior Executive, Inside Sales
Alten Calsoft Labs
Bangalore, Karnataka
02.2021 - 07.2021
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices and availability.
Junior Account Manager
ITC Infotech
Bangalore, Karnataka
07.2019 - 09.2020
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Listened attentively to client feedback to create stronger relations and shape business.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Developed pipeline to monitor sales progress and boost company revenue.
Assistant Manager, Inside Sales
ITC Infotech
Bangalore
09.2018 - 07.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
Client Servicing Manager
FDS Hive
Bhubaneswar
05.2017 - 05.2018
- Developed team communications and information for meetings.
- Acted as 1st tier contact for clients.
- First point of escalation for clients and internal operations teams. Taking ownership of the issue and coordinate and manage the issues with the assistance of the relevant internal teams ensuring that service delivery standards are consistent with the terms of the service level agreement.
- Develop open and effective channels of communication with each client that can be employed by other departments as well.
- Responsible for monitoring, reporting and advocating continuous improvement of the service delivery relationship between the company and the client .
Sales Support Executive
EC Council
Hyderabad, Telangana
2016.07 - 2016.11
- Identified opportunities for growth within territory and collaborated with sales teams to reach sales goal.
- Developed solutions to sales challenges and maximized business opportunities.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Closed average of sales calls each quarter.
- Set weekly goals for inside sales representatives.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Senior Sales Executive
Edusys Services Pvt Ltd.
Bhubaneswar, Odisha
05.2015 - 05.2016
- Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenue.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Managed full sales lifecycle for accounts.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
Education
B Tech - Chemical Engineering
GIET, Gunupur
Gunupur, India 09.2002 - 05.2006
MBA - Marketing & Systems
KIIT School of Management
Bhubaneswar, India 07.2007 - 05.2009
Skills
Business Development
Goals and performance
Contract Negotiation
Account oversight
Account management
Strong relationships
Customer Relations
Progress reporting
Customer rapport
Account servicing
Business development and planning
Relationship building and management
Customer presentations
Interests
Sports
Reading
Timeline
Account Executive
Ontop
12.2021 - 08.2022
Senior Executive, Inside Sales
Alten Calsoft Labs
02.2021 - 07.2021
Junior Account Manager
ITC Infotech
07.2019 - 09.2020
Assistant Manager, Inside Sales
ITC Infotech
09.2018 - 07.2019
Client Servicing Manager
FDS Hive
05.2017 - 05.2018
Sales Support Executive
EC Council
2016.07 - 2016.11
Senior Sales Executive
Edusys Services Pvt Ltd.
05.2015 - 05.2016
MBA - Marketing & Systems
KIIT School of Management
07.2007 - 05.2009
B Tech - Chemical Engineering
GIET, Gunupur
09.2002 - 05.2006