Mousam Sahoo
Bhubaneswar
Summary
Dynamic sales professional excelling in client relationship management and strategic sales initiatives. Skilled in lead generation and negotiation, I have consistently driven revenue growth and enhanced customer satisfaction through tailored outreach and effective communication. Passionate about delivering results and fostering lasting partnerships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Freelance Real Estate Consultant
Self
Bhubaneswar
11.2022 - 01.2025
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Identified potential buyers through cold calling.
- Increased personal revenue by completing multiple home and property sales.
- Advised clients on legal requirements and regulations related to real estate transactions.
- Provided guidance and advice to clients on the best real estate investments.
Account Executive
Ontop
Bhubaneswar
12.2021 - 07.2022
- Fostered strong client relationships through effective communication and strategic engagement.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Listened to customer needs to identify and recommend best products and services.
- Identified potential new customers through research of industry trends and competitive analysis.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Generated weekly reports on sales performance against targets for upper management review.
- Conducted market research to identify new business opportunities.
Senior Executive, Inside Sales
ACL Digital
Bangalore
02.2021 - 07.2021
- Nurtured client relationships through tailored outreach and engagement strategies.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Documented sales call data in company software.
- Developed new leads each day at or above quotas.
- Conducted market research to identify industry trends and target prospects.
- Maintained a high level of customer service by responding promptly to inquiries.
Junior Account Manager
ITC Infotech
Bangalore
07.2019 - 09.2020
- Managed client accounts through effective organizational and relationship management strategies.
- Conducted market research on products and services.
- Created sales presentations to potential customers.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Recruited, hired and trained new hires to optimize profitability.
- Listened to customer needs to identify and recommend best products and services.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Assistant Manager, Inside Sales
ITC Infotech
Bangalore
09.2018 - 07.2019
- Managed sales pipeline and drove revenue growth by comprehending customer needs.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Identified needs of customers promptly and efficiently.
- Collaborated with management on developing strategic plans for achieving business goals.
Client Servicing Manager
FDS Hive
Bhubaneswar
05.2017 - 05.2018
- Led efforts to deliver outstanding customer service and maintain strong client relationships.
- Collaborated with other departments to ensure efficient delivery of services to clients.
- Responded promptly to client inquiries via phone, email, or other forms of communication.
- Prepared presentations summarizing project progress updates for internal management review.
- Leveraged CRM to maintain assigned accounts and activities.
- Produced thorough, accurate and timely reports of project activities.
- Negotiated contracts with clients, ensuring that all parties were satisfied with the agreements.
Inside Ad Sales Manager
Xpedient Digital Media
Hyderabad
12.2016 - 04.2017
- Generated leads through effective customer database management.
- Identified and developed new markets for products or services.
- Resolved customer complaints regarding sales and service.
- Established relationships with key clients, while maintaining existing customer base.
Sales Support Executive
EC-Council
Hyderabad
07.2016 - 11.2016
- Managed lead qualification, tracked customer interactions, and delivered exceptional service.
- Performed data entry into Salesforce CRM system for tracking of customer orders.
- Attended sales meetings and offered feedback on client interactions.
- Conducted research on potential new customers and markets to identify opportunities for expansion.
- Created weekly reports summarizing customer order activity.
- Managed incoming emails, phone calls, and other correspondence in a timely manner.
- Supported sales team members to drive growth and development.
- Cultivated and maintained lasting relationships with clients while providing exceptional sales service.
- Collaborated with sales team members to create effective sales plans and strategies.
- Resolved customer complaints regarding sales and service.
- Conducted market research and reported on competitors.
Senior Sales Executive
Edusys Services Pvt Ltd
Bhubaneswar
05.2015 - 05.2016
- Focused on improving sales metrics by handling customer data, evaluating sales performance, and creating lead generation strategies.
- Provided exceptional customer service throughout the entire sales process.
- Conducted presentations to potential customers to demonstrate products or services capabilities.
- Identified and targeted new business opportunities through market research and analysis.
- Trained and mentored junior sales representatives and team members.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
Education
Master's - Marketing
KIIT School of Management
Bhubaneswar, India05-2009
Bachelor's - Chemical Engineering
Gandhi Institute of Engineering & Technology
Gunupur, India05-2006
Skills
- Sales Strategy
- Account Management
- Customer Relationship Management
- Lead Generation
- CRM Software Proficiency
- Communication
- Negotiation
- Market Analysis
- Effective Presentation Skills
- Client relationship management
- Cold calling
- Sales strategies
- Customer service
- Negotiation techniques
- Lead generation
- Presentation skills
- Sales follow-up
- Client relations
- Leads prospecting
- Business development
- Lead follow up
- CRM management
- Sales strategy development
- Client relationship building
- Market research
- Account relations
Certification
- Understanding key account management (Alison)
- Sales training for high performing teams specialization (Coursera)
- Inbound sales course (HubSpot)
Accomplishments
- Consistently exceeded sales targets by 10% annually.
- Successfully managed and grew a portfolio of 10+ key accounts.
- Achieved a 20% increase in sales targets by successfully navigating the challenging African market.
- Orchestrated a comprehensive lead generation campaign, utilizing multiple channels for maximum outreach.
- Focused on enhancing the efficiency of follow-ups, leading to improved conversion rates.
- Integrated feedback mechanisms to gather client insights, aiding in product and service refinement.
- Worked closely with marketing and product teams to align sales strategies with market trends and customer needs.
- Conducted regular reviews and adjustments of sales strategies, ensuring adaptability to market changes.
Hobbies and Interests
- Volunteering and Community Involvement
- Sports
Languages
- English
- Hindi
Languages
English
First Language
Hindi
Advanced (C1)
C1
Bengali
Intermediate (B1)
B1
Oriya
Upper Intermediate (B2)
B2
Timeline
Freelance Real Estate Consultant
Self
11.2022 - 01.2025
Account Executive
Ontop
12.2021 - 07.2022
Senior Executive, Inside Sales
ACL Digital
02.2021 - 07.2021
Junior Account Manager
ITC Infotech
07.2019 - 09.2020
Assistant Manager, Inside Sales
ITC Infotech
09.2018 - 07.2019
Client Servicing Manager
FDS Hive
05.2017 - 05.2018
Inside Ad Sales Manager
Xpedient Digital Media
12.2016 - 04.2017
Sales Support Executive
EC-Council
07.2016 - 11.2016
Senior Sales Executive
Edusys Services Pvt Ltd
05.2015 - 05.2016
Master's - Marketing
KIIT School of Management
Bachelor's - Chemical Engineering
Gandhi Institute of Engineering & Technology
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