Moushakhe Das
Watford,United Kingdom
Summary
A proactive and people-focused HR Coordinator with strong communication, diplomatic, and organisational skills. Experienced in handling employee concerns with fairness and professionalism while supporting a positive and engaging working environment. Skilled in administration, multitasking, and managing HR processes effectively under pressure. Motivated to expand knowledge, take on new responsibilities, and contribute to efficient operation.
Overview
2
2
Languages
1
1
Certification
19
19
years of professional experience
Work History
Career break
focus on family and career development
08.2025 - Current
- Studied CIPD Foundation Certificate in People Practice at Level 3 consistently.
- Planned daily family business activities and followed up on actions.
- Used AI tools to support professional development alongside childcare duties.
Account Manager
Fortrade Ltd.
Watford, Hertfordshire
04.2025 - 08.2025
- Tracked financial transactions for accounts, ensuring accurate billing and timely payment.
- Assisted with recruiting, background checks and reference checks.
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Secured new business opportunities by identifying potential clients and crafting tailored proposals.
- Handled employee documentation, including contracts, recruitment paperwork and starter packs.
- Assisted in recruitment processes, from advertising vacancies to scheduling interviews and communicating with candidates.
Hotel Receptionist
The Grove
Watford, Hertfordshire
10.2024 - 04.2025
- Working with Opera Cloud, SevenRooms (restaurant reservation), Alliants (live chatbot), Trybe, Microsoft Outlook, Gifted (gift voucher), invoicing, and Leviy (lodge complaint).
- Prepared daily reports on occupancy, and revenue.
- Greeted guests upon arrival, provided check-in assistance, and directed them to rooms.
- Collaborated with the management team on strategies to improve overall hotel performance.
- Monitored inventory of front desk supplies, placing orders to avoid shortages and disruptions.
- Offered upselling options, such as room upgrades.
- Addressed and resolved guest complaints with professionalism.
- Took payments using card readers, POS machines, and cash.
- Arranged housekeeping and maintenance services for guests.
- Organised restaurant and taxis for guests.
- Explained or demonstrated room features to prevent confusion.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Conducted check-out procedure.
Hotel Receptionist
Leonardo The Dilly
Central London, United Kingdom
02.2024 - 05.2024
- Processed customer bookings through Opera Hospitality and prepared registration cards to ensure smooth check-in processes.
- Provided excellent customer service throughout hotel visits, resulting in outstanding TripAdvisor and Booking.com feedback.
- Welcomed customers by completing check-in procedures and amending required reservation changes and created customer experience.
- Managed high volume of face-to-face, online and telephone bookings, upholding customer service standards in every interaction.
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
- Processed customer bookings through Oracle Hospitality and prepared registration cards to ensure smooth check-in processes and do up sales of rooms, breakfast.
- Promoted additional hotel facilities and services to enhance customer experiences.
Emergency Response and planning
Oman Air
Muscat, Oman
12.2022 - 05.2023
- Supported the HR team in developing and implementing HR policies and procedures.
- Arranged meetings and appointments using calendar management system.
- Intern in the ERP (Emergency Response and Planning) and safety team of an airline to analyse the Risk Management Report, the Safety Confidential Report, and so on. Successfully finished projects, quality assurance, audits, and answering emails.
- Risk assessment regarding cargo compartment safety, dangerous goods carriage, and maintaining the risk register by keeping the optimum focus on policies and legislation of CAA.
- Advised organisations on implementing government regulations concerning hygiene, sanitation, and purity.
- Promoted ergonomic safety, recommending workplace changes to accommodate staff needs.
- Assisted in controlling environmental health risks in the workplace through practical and cost-effective methods.
- Oversaw compensation, rehabilitation, and return to work processes for injured employees.
- Led staff training sessions on new safety procedures and processes.
- Wrote comprehensive inspection reports outlining outcomes and steps taken.
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
CabinCrew Manager/Inflight-Checker/Performance eva
Oman Air
Muscat, Oman
07.2016 - 05.2023
- Organised documentation for recruitment and onboarding procedures.
- Handled inquiries about HR policies, regulations and procedures.
- Liable to establish safe flight by delegating between cockpit and cabin via crew resource management.
- Inspected emergency and first aid equipment before and after flights, and logged it in the appropriate system.
- Delegate day to day basis inflight engineering, catering, cabin appearance, flight operation, turn around coordinator and dispatch.
- Liaise with CAA standard in- flight,handling dangerous goods.
- Executed administrative tasks under managerial supervision to optimise workflow.
- Participated in meetings and recorded minutes to maintain proper documentation.
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Check cabin-crew validation of visa, passport, license, rating card and medical certificate.
- Directed junior team members in proper duties and company regulations.
- Attended training sessions in customer service, conflict resolution techniques, SECURITY, PREMIUM SERVICE, FIRE FIGHTING, FIRST AID, CRM and safety procedures to remain current on new requirements and procedures.
- Completed logs of flight and passenger actions as well as inventory paperwork.
- Ensured that communication was shared promptly between the flight deck and the cabin crew.
- Inspected the interior of the aircraft prior to, during and after flights to ensure that emergency equipment was properly stowed.
- Organised documentation for recruitment and onboarding procedures.
- Handled inquiries about HR policies, regulations and procedures.
Cabin Crew
Oman Air
Muscat, Oman
10.2009 - 05.2016
- Inform and educate passengers on emergency and safety procedures to ensure passengers' safety during all phases of the flight.
- Attended pre-flight meetings to receive updates on flight requirements and schedules, for smooth flight operations.
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Managed in-flight sales of duty-free goods, maximising revenue for the airline while meeting passenger needs.
Tele caller
Just Dial
Kolkata, India
01.2009 - 05.2009
- Increased customer satisfaction by offering friendly, helpful, and informative customer service.
- Successfully handled customer complaints in a calm and appropriate manner, offering smart solutions to maintain customer satisfaction.
- Used excellent multitasking skills to listen to customers, and carry out tasks on computers such as writing notes or inputting orders.
- Recorded details from customer communications on CRM.
History Teacher Secondary School
Sakhawat Memorial Govt. Girls' High School
Kolkata
01.2008 - 05.2008
- Delivered engaging and inspirational lessons, increasing student motivation and pass rates.
- Assessed and recorded student learning development through homework assignments, class projects and mock exams.
- Created presentations to deliver lecture material in classroom and online learning environments.
- Interacted with students and promoted orderly classroom environment to support learning and inclusion.
Education
Executive MBA - Airline Business specialised in Essential of Risk Assesment
University of Cumbria
London, UK.2023
Higher National Diploma - BTEC HNC, Level 5 Aviation, Hospitality and Travel Management
Frankfinn Institute of Aviation Management
Kolkata, WB2009
Graduated - History
Calcutta University
Skills
- BTEC HNC Level 5 in Aviation, Hospitality, and Travel Management (Merit)
- Pursuing CIPD Level 3, Foundation in people Profession and prcatices
- MS Office, Outlook, SharePoint, and Spreadsheets
- Excellent conceptual and analytical skills, Outlook, Excel, and SharePoint
- Oracle
- Specialist equipment
- Risk mitigation
- Continuous improvements
- Regulatory compliance
- Health and safety orientations
- Employee Relations & Support
- HR Administration
- Recruitment and onboarding
- HRIS / Data Management
- Conflict Resolution
- Time Management
- Document Control & Compliance
Languages
Bengali, English
First Language
Hindi
Upper Intermediate
B2
Certification
- Chartered Institute of Personnel and Development
- Studying Level 3 in Human Resources (HR) and people development
- Human Resources (HR) and people development certified
Timeline
Career break
focus on family and career development
08.2025 - Current
Account Manager
Fortrade Ltd.
04.2025 - 08.2025
Hotel Receptionist
The Grove
10.2024 - 04.2025
Hotel Receptionist
Leonardo The Dilly
02.2024 - 05.2024
Emergency Response and planning
Oman Air
12.2022 - 05.2023
CabinCrew Manager/Inflight-Checker/Performance eva
Oman Air
07.2016 - 05.2023
Cabin Crew
Oman Air
10.2009 - 05.2016
Tele caller
Just Dial
01.2009 - 05.2009
History Teacher Secondary School
Sakhawat Memorial Govt. Girls' High School
01.2008 - 05.2008
Graduated - History
Calcutta University
Higher National Diploma - BTEC HNC, Level 5 Aviation, Hospitality and Travel Management
Frankfinn Institute of Aviation Management
Executive MBA - Airline Business specialised in Essential of Risk Assesment
University of Cumbria