Highly motivated, dedicated, and versatile professional with extensive experience as a Customer Service Executive, seeking to re-enter the corporate world after a 5-year career break. Known for excellent communication, problem-solving skills, and a strong commitment to exceeding expectations. Open to WFH opportunities. Eager to leverage previous experience and new skills to contribute effectively in a dynamic corporate environment.
● Successfully led a team of 15 members, optimizing operations to ensure the timely boarding of passengers and achieving minimal turnaround times for flights.
● Supervised trainee schedules and assigned daily tasks to ensure a seamless workflow.
● Maintained comprehensive and accurate records for Damaged Property Reports (DPR) and Passenger Irregularity Reports (PIR), ensuring effective communication and swift conflict resolution with stakeholders.
● Managed funds for DPR and PIR, ensuring financial accuracy and integrity.
● Expertly managed Irregular Operations (IROP), coordinating the efficient and timely allocation of flights and passengers to maintain operational excellence.
● Delivered exceptional customer service across telephone, email, and face-to-face interactions, ensuring timely and efficient responses to inquiries and building trustful relationships through effective communication.
● Handled escalated complaints and disputes professionally, ensuring compliance with applicable laws and regulations while resolving issues efficiently.
● Managed daily operations of the department, including processing payments of reservations, handling follow-up calls, and collaborating with other departments/ airlines on various issues to enhance customer service.
● Ensured customer satisfaction by performing follow-up calls and addressing issues promptly, consistently meeting and exceeding service expectations.
● Completed ACE and advanced ACE training to improve airport operations.