Moushmi Anand

● Successfully led a team of 15 members, optimizing operations to ensure the timely boarding of passengers and achieving minimal turnaround times for flights.

● Supervised trainee schedules and assigned daily tasks to ensure a seamless workflow.

● Maintained comprehensive and accurate records for Damaged Property Reports (DPR) and Passenger Irregularity Reports (PIR), ensuring effective communication and swift conflict resolution with stakeholders.

● Managed funds for DPR and PIR, ensuring financial accuracy and integrity.

● Expertly managed Irregular Operations (IROP), coordinating the efficient and timely allocation of flights and passengers to maintain operational excellence.

● Delivered exceptional customer service across telephone, email, and face-to-face interactions, ensuring timely and efficient responses to inquiries and building trustful relationships through effective communication.

● Handled escalated complaints and disputes professionally, ensuring compliance with applicable laws and regulations while resolving issues efficiently.

● Managed daily operations of the department, including processing payments of reservations, handling follow-up calls, and collaborating with other departments/ airlines on various issues to enhance customer service.

● Ensured customer satisfaction by performing follow-up calls and addressing issues promptly, consistently meeting and exceeding service expectations.

● Completed ACE and advanced ACE training to improve airport operations.